McDonald's in Hartford

“I don't normally rate fast food places, but I do really like the Brainard Road McDonald's. I always get hot, fresh food (curbside pick up), and the staff seems super friendly. I also want to cmencouragr the use of their app. They have great deals, and on Fridays, you can add free medium fries to your order. I usually eat for $6.“

“We visited this McDonald’s for the first time because we saw it had a play area — and it was a great experience!

Everything was clean, and the staff was friendly and polite. The manager even helped me when the app had a glitch, and he made sure our order went through without any issues.

Our older daughter had a blast playing. The twins are still little, but we all had a great time as a family.

Just two things that could be improved:
1. Diaper changing station – There’s no changing table in the men’s restroom and no family bathroom. In our case, my husband took our daughter, but had no way to change her, so I had to go with her into the women’s restroom. But what if I wasn’t there?
2. Ambient music volume – The background music was quite loud. Softer volume would make the space more pleasant, especially for families with babies.

Other than that, we had a great time and will definitely be back!“

“Female manager that is Spanish is very helpful and makes things very smooth when I come to get doordash orders she goes out of her way and I was having an anxious day today and she had checked on me and gave me a cup for water it's the little things that make a difference when it comes to customer service.“

“The service is very good, especially in the drive truck, but I realized when I was waiting in line that some customers disrespect the employees and cause problems. I have seen that frequently, customers do not respect the employees who work in the drive truck and that is bad, there should be respect…“

“I actually had a decent experience aside from the constant slamming of the door the employees go in and out of by the register. The food was made well and their people were kind enough. I’ll go back to using the drive-thru, but this visit was pretty good; I could tell everyone was doing their best.“

“Has a nice update but they are so busy able to attend to the people that are actually in the store more or less dealing with the people in the drive-thrus which seems to be the priority the area is not a gray area next to a random hotel but other than that for a quick bite drive-thru perfect“