Donuts near Watertown

“You ever know it’s going to be one of those days?

Mine started that way.
The young lady at Dunkin made it better.

My order was large. $54 I’m brining staff in donuts and coffee for training day. I’ve already forgot something at home and now not 1 all three of my plastic cards are being declined. Both Buisness cards and my personal. I’m embarrassed and frustrated and keeping my cool by being overly polite and apologizing over and over again for something outside of my control that I don’t think it was my fault.

The young lady behind the counter was pleasant the entire time, she tried my cards at multiple stations and when I finally ran across the street to get cash out of the ATM, she remade my sandwich and had all my stuff ready to go when I got back and offered to help me bring it to the car.

I’m sure it was a system error for the size of my order or a glitch. I’m very sorry I didn’t get her name. She made the experience bearable pleasant and is definitely the VIP of that store. Thank you for not making a hard moment worse.“

“Very nice, very clean! I love going to Watertown and I always stop at that dunkin donuts!“

“Best donuts in CT!!! Breakfast sandwich is also good and try the jelly with cream donut.“

“The lady that made my coffee made it just how I like it perfect .“

“Stopped during a long trip for a bathroom break. Only one bathroom here so there was a line. But the staff didn't bother anyone waiting. Wound up getting a coffee ☕️ specialty drink to go.
Worked out fine for us.
Hope they have the donut 🍩 you want, and no line for the bathroom and...enjoy!!!“

“Was visiting here Friday morning relaxing in the chairs with my coffee when I unexpectedly had a very intense seizure. The staff jumped into action & took care of me until paramedics arrived. I felt embarrassed to return because I'd caused a scene, but when I came back and apologized the staff here warmly welcomed me back and were so kind to me that it nearly brought me to tears. These are amazing, wonderful, beautiful people, and EXACTLY the type of employees that every business should pray for. This is my new spot for as long as I live in Connecticut and I would literally go out of my way if I were you to go to this Dunkin (especially if you plan to have a medical emergency bc these ladies are cool af under pressure lol). The girls do everything they can to accommodate you and make sure that you're satisfied with your order and they do it in such a genuinely kind way that it starts your day off beautifully. Thank you ladies, you have my love and my gratitude.“

“I love Dunkin Donuts sometimes it's twice a day if not more“

“The bathroom was clean that's what I look for ...friendly people, great family reunion ����“

“Place it's good. They always make the coffee the way I want it and the people behind the counter it's nice. Nothing bad to say about this Dunkin donuts. Also plenty of parking. Always crowded a bit so if you crossing from the parking to the store always look first. People driving cars in Waterbury they don't stop. They have some kind of mental problem. They think when they driving a car that they can mix their problems with people on the streets, plus they always in some kind of hurry I don't know exactly what they hurry is but they don't even have a minute to stop for a person crossing an street.“

“I love going to this dunkin donut the girls that work there make you feel welcome and very professional and they always have everything that you want to order and the sevice is very fast I love going here cause is a place we're I could come and relax and have my coffee in peace and read my newspaper.“

“I really enjoy going to this DD. Chay & Q hold me down every visit. They are pleasant, funny & make My Coffee PERFECT!! It saddens Me to know that Q is No longer there. Idk what happened but PLEASE bring him back!! He works hard & ALWAYS has a Smile while doing it. He's 1 of the reasons why I even go there. Idc what kind of day I'm having, he NEVA cease to put a Smile on My face. Q if yu are reading this, kno that Yu will 4eva have a Friend in Me. Your kindness touched my heart in so many ways & I appreciate that. DD, y'all Dead wrong for breaking up the Dream Team, Get it Together for the sake of your Customers. Yu don't want to lose Business behind Nonsense.✌?“

“Staff was very pleasant to interact with

Parking: You have to park behind the store and walk to the front. I don't feel it's very convenient for people that can't walk well or walk a distance. The spots in front ( it's only 3 spots ) but they are used for curbside pick ups.“

“Ran into a really nice girl working Friday , October 30,20 . @ alittle before 2 pm . She had great customer service I wanted her to get the recognition she deserves ! Thank you this is probably the best Dunkin location. On top of that the place is always clean . Keep it up ninoshka ! You are doing an awesome job !“

“Keke was exceptional!! I had needed a drink to be remade as it wasn’t sweet enough to my liking & without hesitation with a BIG SMILE she remade it for me. We need more Keke’s in the world. Have never had a bad experience at this location!“

“good place.“

“WHEN READING REVIEWS KEEP IN MIND: PEOPLE ARE WAY MORE LIKELY TO REVIEW WHEN ITS BAD EXPERIENCE THAN WHEN ITS GOOD! Dunkin always does such a great job hiring employees. The staff is always so friendly. and you can tell it's genuine it's ; not forced. This one is my favorite . They always make my coffee perfect.“

“They always make my coffee perfect!“

“So the last time I went this dunkin’ was about 2 months ago, and the fact i still think about this specific location should say enough. I went to this dunkin’ regularly before work to get food and a drink, and sometimes a donut. On a special day, I decided to get a donut, and it was the best thing I’ve ever had. I get the chocolate frosted donut with sprinkles , call me a child I don’t care. Anyways, no other dunkin’ has topped the way that donut made me feel. The fact it was filled with chocolate sprinkles on the top completely and had the frosting dripping down its donut-hole ussy ,was immaculate. I never enjoyed any other donut as much as that time ever since, and its sad. Ily tho , I’ll be back soon.“

“First Time Here; Service Was Prompt and Manager Mohammed and His Staff Were Very Polite and Professional. The Place Appears New and Was Very Clean. I Will Be Returning for More of My Morning Coffee and Will Recommend This Location to Family and Friends.“

“The new management at this Dunkin’ has definitely turned some heads! I’ve been coming here for about two years, and in the past, I’ve dealt with so many problems—bad attitudes, issues with orders, and even inconsistent opening times. But lately, things feel different! For the past week, my wife and I have been stopping here every morning before work, and the improvement is clear. The biggest plus? It’s actually open on time! That was never a guarantee before, but now, it’s a reliable stop to start the day. This morning, we were greeted by a friendly and welcoming man who even made conversation about the weather while we waited for my wife to locate her card. It was such a nice change from the usual experience—and definitely better than having the window slammed in our faces! It’s refreshing to see the effort being put in, and I hope this positive change continues. Thank you for some hope Robert! Keep it up!“

“I love this location but was pretty disappointed in today’s service. I ordered a refresher and a bagel with cream cheese which I received but the bagel had so much cream cheese I couldn’t even eat it. I mean whoever made the bagel.. would you eat this? I also didn’t receive a straw for my drink which I then had to go inside and get which defeats the whole purpose of going through the drive through. Over all I still like this location, it’s Labor Day weekend so I know it’s busy and appreciate the workers but today just wasn’t the day“

“The customer service was the best I ever had!!!!... I think her name was Carmen...she was there by herself and handled the drive through customers and well as me a walk in. ..very friendly and with so much warmth and respect...thank you Dunkin!!“

“Best Dunkin’ coffee in the area!“

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