Dunkin' Donuts in Boca Raton

“My go to place in the morning. They know my name and standing order. Large coffee, cream sugar. Guess it really isn't that difficult when you think about it but they see me walk in the door and it's made. I feel values and welcomed! Thanks you!“

“Everything was great...but not feeling the price for the loaded hash browns.. That's crazy...make the price or the quantity make since with each other, people will go crazy for it...it's very good and fresh 👌🏾...
The WRAP....it's ok..I can see myself eating it twice a week“

“Now that’s how you Dunkin’!

I visit a lot of Dunkin’ Donuts locations, and to be honest, not every experience has been great—but this one absolutely blew me away. From the moment I walked in, I was greeted by Chuck, who is an outstanding employee and a genuinely kind person. He welcomed me with a big smile, asked how I was doing, and made me feel like a valued customer right away.

This location is spotless, fast, convenient, and always friendly. Even during busy times, the team handles the rush with professionalism and a positive attitude. I’ve been here several times, and it’s consistently excellent.

If you’re in the area and want a Dunkin’ experience done right, stop by this location and say hi to Chuck and the amazing staff—you won’t be disappointed!

AAA rated 110% customer satisfaction“

“My coffee is soo good and keeps me awake at school but waters down fast. Fine tho ... also Jon is the best, he is the only reason i dont doordash . He is so kind always asks about my day and keeps conversations. He is really above and beyond any dunkin employee expectations. I told him about my state test a while a go and he remembered it when I came. They NEED to give this man a raise or somthing“

“I had an issue with the Dunkin app during my visit, and the staff and specifically the manager, DD, were incredibly helpful and understanding throughout the whole situation. Instead of brushing it off, they took the time to listen, and made sure the issue was resolved. Great customer service like that really stands out these days. Thank you DD, for being patient, professional, and kind. I’ll definitely be coming back!“

“This dunkin is my go to dunkin because they are always on point, never burnt food or wrong orders and always quick and happy. Also whoever packed my munchkins saw i ordered 2 coffees and 2 sandwiches so they gave me 2 of each flavor. A small detail but I really appreciated that.“

“I go here regularly with my autistic son. I just have to say, the customer service is absolutely amazing. They are so patient with my son when we use it as a learning opportunity for him to use his language skills. They are excited with us when he succeeds. Just had to give the workers a shout out bc it really makes my day.“

“New place design is cold and unfriendly. Same staff who don't know how to run tickets. Placed order on kiosk, then people in line after we placed our order are getting theirs and walking out. We just ordered 2 donuts/ bagel bites and a cold brew. This was Sunday morning on 3/8/26. Just go straight to the line and avoid the kiosk if you have no choice and have to go here.“

“growing pains
I was very excited for this location to open up near my office
but I am loosing my faith in them, on the days the service is quick and friendly the order is usually screwed up so check your orders in the drive thru before leaving
and other days the service is slow ,and many poorly trained teenagers work here too add to the bad service
they evidently don't sell enough bagels as lately the bagels are at least one day old when I get them
since this is a new location I will give them another week to shape up
But I think they will fail to perform as well as other local dunkin donuts locations in the end?
I have made too many return trips back after I forgot to check the order before I left
I hope they read these reviews and improve there service as I would like to continue going there as it is very convenient to me
I go here every day so far for the last 3 weeks , and IMHO currently they are OK for a quick coffee but don't order any food unless you want to be disappointed
good luck!
UPDATE june 2026
this location has really improved GREATLY! Im happy they turned things around !! Bravo“

“I had a wonderful experience at the Dunkin' on 20th St in Boca Raton! From the moment I walked in, I was greeted by festive Halloween decorations, which created a fun and lively atmosphere. The store was clean, well-organized, and full of seasonal spirit, which made my visit more enjoyable. The staff were friendly and efficient, ensuring that my order was prepared quickly despite the busy rush.

As for the coffee, it was just what I expected from Dunkin'—fresh, flavorful, and exactly to my liking. I ordered my usual, and it was made perfectly, with the right balance of flavors. The service was smooth, and I appreciated how the staff maintained a positive attitude throughout my visit.

Overall, the combination of great coffee, quick service, and festive decorations made this a delightful stop. It’s always nice to visit a place that not only serves good food and drinks but also takes the time to create a welcoming environment. I’ll definitely be returning, especially during the holiday season when they clearly go the extra mile to make customers feel special.“

“I go out of my way to go to this Dunkin. The manager Jessica has cultivated a wonderful staff with bar none the best service of any store I've ever been to. To have been able to keep the same quality staff as long as she has speaks volumes these days. They start my work days with a smile. It's a pleasure I look forward to each week.“

“I love Dunkin. Great location. The staff have to deal with a lot of crazy fussy rude entitled customers though, I love the free donut Wednesdays 🍩🍩. and the $6 breakfast. Service very good and friendly. I took away one star for atmosphere the chairs are not very comfortable and there were straw wrappers on the ground around the trash can. I guess most people grab an go. Also it's a quiet location so I like to do my work there. ☕“

“Wait can you say about just a good cup of coffee with creamer 4 sweet n’lows accompanied with a high calorie sweet doughnut! Great every once in a while! I think, it is time for a facelift on the old stores and get them a lighter and brighter! If ur not going to eat and dip while in ur car, great to have an updated place to do that!“

“I went in around 4pm. The young lady was all by herself with 6 customers ordering a range of different items. She still had a great attitude, amazing service and was very apologetic about the wait. I don’t know her name but she deserves praises. And for whoever does the scheduling no employee should be left by themselves as someone who also works in food service. Thank you!“