Popeyes Louisiana Kitchen in Coral Springs

“Made my online order of 9pcs, large fry, and four biscuits. Let them know at the window I would like to order the Freddy Fazbear box and was told it was discontinued. Now all the advertisement are still posted in drive thru and on the windows. Get to the window and they tell me we're out of biscuits and I can get another side. Well I don't like the other sides so can I have a chicken sandwich or 3 tenders
The manager says no. Ok I'll wait for the biscuits but would like five since your making me wait. Compensate the customer at least. Did not offer a drink, an apology or nothing. So now I'm waiting 10 mins for 4 biscuits. You advertise a deal you have discontinued which is false advertisement because it's even online.
They did redeemed themselves! The young man at the window went over and beyond. He gave me 7 biscuits and apologized. I only asked for one extra but the fact that he did more than the manager on duty deserves some form of appreciation fpr his commitment to customer service. Maybe he should be the manager or assistant manager. The chicken was fresh, hot, and, spicy as ordered. The fries were as expected. Management please note the young black man in drive thur saved you from a bad review as well as a complant to corporate. Take down all the advertisement for the Freddy box of you don't have it.“

“I went to the mall with my whole family and we were so indecisive, the cashier Martha was very very patient with all of us, I wanted to tip her and she said they weren’t able to accept the tip, I really wanted to tip her.We got the family meal, the chicken was fresh and we loved the Mac and cheese, my daughters got the sandwiches and it was really good, nice and crispy.You all should give them another chance, the service was 10/10 and the food was really nice.“