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“Rocky is absolutely professional, respectful, and genuinely focused on resolving the problem rather than making it worse.
I had a terrible experience with another location and called Rocky because I had no idea what to do. He listened to me, showed empathy, and even offered to remake my bowl—even though it wasn't his store that made the mistake. He also connected me with the appropriate manager so the issue could be handled properly.
The regional manager was also extremely professional. She took the time to listen to my concerns and offered both a refund and a replacement bowl, which I truly appreciated. However, I didn't call looking for a refund. I simply wanted my bowl remade.
The experience at the original store was incredibly disappointing, but Rocky and the regional manager completely changed that experience with their professionalism, kindness, and willingness to help. Customer service like theirs deserves to be recognized.“
“Service was great Drea and Darion were stellar! Very attentive, fast, and polite!
But! It was Sooo HOT in there I was sweating. I can’t even imagine how the employees felt all day!
Even under those circumstances they were great. Imagine how they would be with A/C!!!“