Chick-fil-A in Fort Myers

“The food is always good and the service is always very fast but one girl that helped me correct my order told me to have a Blessed day and the man that held the door for me on the way out said God Bless you. This place is incredible, God Bless this establishment.“

“Chick-fil-A Mgr Zack helped us with our order that a cashier messed up and charged us for the cones instead of adding it with the kids meal as requested, he is really hands on with his team and very-very patient and helpful with me and my daughter. Much better than any other Mgr I have encountered at any other Chick-fil-A I've visited. So thank you, he deserves a great salary or to be promoted on a higher level.“

“This week, I stopped by the Florida Gulf Coast University’s Cohen Center after a class and ordered some Chick-fil-A. When I got up to the counter, there were a few people ahead of me in line. I thought it would take a while before I would be able to order because in the past when I have gone there, service was slow. Luckily, it did not take long at all and was only about five minutes until I was up. The lady at the counter was very sweet and asked me how I was. She spoke in a pleasant, sweet voice as if she was happy to be doing her job. This is very important for companies and employees to have. Customers always want the best experience while getting food, staying at a hotel, or at any hospitality venue. It is reported that customers love to ramble about Chick-fil-A's overall cleanliness, quick, convenient service, and hardworking employees (Taylor, 2018). Once I ordered a spicy chicken sandwich meal, it was only about a minute until another employee gave me my food and drink. I love Chick-fil-A so much and was very happy with my experience at FGCU. I do not have it that often, but every time I do, I hope my service experience and food taste delicious. Chick-fil-A always seems to satisfy my hunger and makes me keep wanting to come back for more.“

“I cannot say enough wonderful things about Sue Grindle, Catering Director at Cypress Lake Chick-fil-A!

I came in after running into trouble placing a catering order online and to make matters more stressful, I needed food for 50 people within an hour. I knew it was a big ask, but Sue and her team didn’t flinch for a second.

From the moment I walked in, Sue was warm, professional, and completely unflappable. She jumped into action immediately and made me feel like my last-minute emergency was their top priority. But what truly blew me away was how they went above and beyond, offering me water and complimentary food while I waited. That kind of genuine hospitality is rare and really speaks to the culture Sue has built on her team.

They pulled it off seamlessly. Fifty people fed, on time, with zero stress on my end.

This is exactly the gold-standard service that Chick-fil-A is known for, and Sue Grindle is a shining example of what top-tier customer care looks like.

If you need catering, don’t hesitate. Ask for Sue. You’ll be in the best hands possible!“