Chick-fil-A in Jacksonville

“This place is very awesome! Very kind People/Staff, very clean, the food tastes amazing, And their timing for your pick-up order is excellent. Hopefully they're able to get the machine for the chicken noodle soup back up and running. They've been out for months now.😩😩 Thank you!😍🫶🏾💜“

“Jeff and his team of amazing workers really out do themselves. The best chick-fil-a in the area hands down. The store is clean, friendly and fast. We come in with 15+ participants everytime we come and they are so patient with our IDD friends! This store definitely deserves to be highlighted because WOW they are amazing“

“I recently had a wonderful experience at this Chick-fil-A location. The service was incredibly friendly, and my order was prepared with such care. I especially enjoyed the delicious waffle fries, a true classic. It's always a treat to visit this place, and the atmosphere makes it even more special. I'm already looking forward to my next visit! ✨ #ChickfilA #ChickenSandwich #WaffleFries #Foodie“

“I grabbed lunch here the other day and it was pretty good overall. The line moved fast and the staff were friendly without making a big deal out of it. My burger was hot and the fries were crispy, maybe a little salty but still tasty. The place looked clean enough and I found a table easy. Prices felt fair for what you get, nothing crazy. I wouldn’t say it changed my life lol, but if you’re hungry and want something quick this spot does the job nicely. I’ll probably come back when I’m in the area again.“

“When I tell you this is THE best chick fil a I’ve been to, I really mean it. The staff are always extremely helpful and there are almost never mistakes on my order which is surprising because this location is usually quite busy. Sometimes I’ll even ask for a side of pickles and they are glad to give me a little extra. 10/10.“

“I absolutely recommend this Chick-fil-A to everyone. The food is always delicious and the service is top notch. Sherry is so sweet, along with everyone else. I can't get enough of the spicy chicken sandwiches and don't get me started on their lemonade.....it's the best around.“

“During my recent visit to the Chick-fil-A located in Jacksonville, Florida, I had one of the most positive fast-food experiences I’ve had in a long time. Not only did the food meet the high standards that Chick-fil-A is known for, but the overall atmosphere, cleanliness, efficiency, and—most importantly—the exceptional service provided by an employee named Levi made the visit truly stand out.“

“The food was top tier with the chicken strips being amazing.

For the service they brought me my food made it quick while being super friendly!

The atmosphere is a 4/5 while the workers were really funny and matched my energy the tables were a little bit dirty but thats to be expected everywhere“

“Consistently great food and service. The staff is kind and provides fast service, no matter how busy they are. The chicken is always juicy, and the waffle fries are perfectly crispy. The soup is a delicious and comforting favorite, especially since they always give me extra saltine crackers. A reliably excellent fast-food experience.“

“They have great breafast bowls and great people! Where appreciation started here the year I was shipped overseas in 2004 and in the 22 years since being as its the 22nd of the first month of the year I thank you for your continual dedication to providing excellence in food, service, and community! One of the greatest ways to show appreciation is with a smile and God smiling today with beautiful weather and beautiful skies.“

“I had an awesome experience on 9/23 and I just wanted to brag on the manager Rachel for a minute.. long story short, I mobile ordered and placed it at the wrong location so by the time I got to the right one, breakfast was no longer available (I didn’t realize they don’t hold your mobile order). It was a crazy morning, I had just left my dad who was post-op from surgery and we thought was having a stroke. My nerves were shot and as stupid as it sounds, missing breakfast felt like a breaking point. I feel bad I didn’t get the original team members name who sent Rachel out, but they were not only soo so kind (esp considering they had no idea what I had just been through) but they got as many breakfast items as they could find for me to make up for it and I will say I feel like I came out better off. It really meant more than I can explain in that moment so just wanted to say thank you Chick-fil-A for always going above and beyond in kindness and customer service! And thank you Rachel for being a light in a pretty dark moment!“

“As always Chick-fil-A came through like champs. The drive thru line was more than all the way around the building but in less than 5 minutes we had our food and on our way. Not sure how they accomplish this but is an amazing performance by their team!“

“Just wanted to give a shout out to one of the managers Courtney for her great customer service today when we had an issue with our order! She went above & beyond & gave 100%. Whomever Courtney's boss is I want them to know shes wonderful!“

“The new location offers two distinct drive-through options: one where you order with the assistance of a staff member, and another where you place your order using your mobile device by scanning a QR code.

On my first visit, I noticed that no one was using the mobile ordering option, likely because the store had just opened. However, just a few weeks later, many customers, myself included, have been encouraged to download the app and now utilize the mobile ordering feature.

BUT this incentive only works if it is enforced. Twice this week I have seen idiots pull through the mobile order and demand a person take their order.

They halted their vehicles, causing a backup of 4 to 5 cars—vehicles whose drivers were adhering to the mobile order system.

And now could not move forward. As they just sat there and waited and waited for someone to come to their car.

So, which is it? IS THIS truly a MOBILE-ORDER LANE , OR IS IT A FREE-FOR ALL WHERE anyone CAN DEMAND what they want? To preserve the efficiency of the lane, employees should politely redirect any non-mobile orders to the regular lane instead of allowing them to make the process in effective.

I love Chick-fil-A and appreciate their commitment to innovation, but this system can only succeed if everyone follows the rules. Please clarify: does mobile order MEAN mobile order?“

“First and foremost Jordan is the man. I came in to get a bite on a particularly bad day but I don’t go to UNF, he took the time to show me exactly where it was, show me where to park, and then took my order personally and quickly. He was very helpful and he’s definitely an asset to chick fil a. He walked and talked with confidence and I can tell he enjoys his job. God bless you Jordan, thanks for the help.“

“Amazing service, especially from Victoria!
This Chick-fil-A location always delivers great food and fast service, but what really stood out to me was Victoria. She went above and beyond to help some non-English speaking customers with patience and kindness. It was inspiring to watch her make sure everyone felt welcome and understood. The restaurant was clean, the food was fresh, and the entire staff was friendly — but Victoria truly made the experience exceptional. Highly recommend this spot!“

“I get that they’re popular, but the line is so long… food is usually fresh and they don’t typically forget items but they forgot my daughter’s soup during my last visit. It didn’t help that we waited in the drive through for 20 minutes even though we ordered “drive-thru” in the app only to go inside to retrieve her missing soup and to be asked to wait longer… also, the food was cold when we received it through the drive through . (This was before going inside and waiting for the soup.)“