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“Jeff and his team of amazing workers really out do themselves. The best chick-fil-a in the area hands down. The store is clean, friendly and fast. We come in with 15+ participants everytime we come and they are so patient with our IDD friends! This store definitely deserves to be highlighted because WOW they are amazing“
“Chick fil a always rocks! Their management team should run for president. They have great, personable employees, they keep prices affordable for good, hot food, they deliver the product in fast, efficient and FRIENDLY manner. And your order is always right and even has napkins, straws, ketchup, and salt and pepper. The line can be wrapped around the building out to the street, and they still treat you like you are the most important person of the day. All other fast food restaurants should take note. Chick fil a managememt for president!!!“
“Chick-fil-A excels in drive-thru management, making them a model for other fast food chains. Despite a long queue, I was quickly moved to the front, and my order was accurate. While the fries were just warm, the overall experience was enhanced by the staff's exceptional politeness. I always appreciate their cheerful send-off, wishing customers a blessed day.“
“This location has THE best customer service. They delivered the food to table, one drink had some leak on lid and the associate took it back to clean it off!! Then My Dr. Pepper tasted watered down i was just letting them know, so they knew. an associate gave me a different drink but one of the other ones went in the back and actually fixed the machine. Came out and brought me a fresh dr. pepper! BETTER SERVICE THAN A FANCY RESTAURANT!! GOOD JOB CHICK-FIL-A 👏🏼👏🏼🫶🏼“
Fast Food • $
“When I tell you this is THE best chick fil a I’ve been to, I really mean it. The staff are always extremely helpful and there are almost never mistakes on my order which is surprising because this location is usually quite busy. Sometimes I’ll even ask for a side of pickles and they are glad to give me a little extra. 10/10.“
“My brother in law and I went through the drive-thru and ordered some lunch. The order takers were very friendly and courteous. We all had some laughs. Our sandwiches were excellent! Thanks to Chick-fil-A Lakewood, our experience was truly a blessing!
Bravo 👏“
“Of course, this is a well-known chain. It has slowly migrated from a low end purveyor of subpar chicken to a service oriented higher quality fast food operation. In fact their service orientation and speed are second to none so it really puts the fast in fast food.
My favorite part isn't the ubiquitous chicken productsbut rather the well prepared healthy options, especially the kale salad. It's excellent! I know that's a bit shocking but it really is quite good“
“As always Chick-fil-A came through like champs. The drive thru line was more than all the way around the building but in less than 5 minutes we had our food and on our way. Not sure how they accomplish this but is an amazing performance by their team!“
“I ordered through the app. The drive through lines are long but they have speedy service. I normally order through the app and go through the drive-thru and pick it up, but if Im in a rush I order using the app and just go on the inside and they have your name on a board once your orders up you go and pick it up“
“The new location offers two distinct drive-through options: one where you order with the assistance of a staff member, and another where you place your order using your mobile device by scanning a QR code.
On my first visit, I noticed that no one was using the mobile ordering option, likely because the store had just opened. However, just a few weeks later, many customers, myself included, have been encouraged to download the app and now utilize the mobile ordering feature.
BUT this incentive only works if it is enforced. Twice this week I have seen idiots pull through the mobile order and demand a person take their order.
They halted their vehicles, causing a backup of 4 to 5 cars—vehicles whose drivers were adhering to the mobile order system.
And now could not move forward. As they just sat there and waited and waited for someone to come to their car.
So, which is it? IS THIS truly a MOBILE-ORDER LANE , OR IS IT A FREE-FOR ALL WHERE anyone CAN DEMAND what they want? To preserve the efficiency of the lane, employees should politely redirect any non-mobile orders to the regular lane instead of allowing them to make the process in effective.
I love Chick-fil-A and appreciate their commitment to innovation, but this system can only succeed if everyone follows the rules. Please clarify: does mobile order MEAN mobile order?“
“Clean, spacious, very pleasant atmosphere, food is fresh and tastes delicious!
Vegetarian options: There are vegetarian options or they will accommodate you with your order.
Kid-friendliness: Kids menu, child seats, playground.
Wheelchair accessibility: Available at all entry points.“
“Amazing service, especially from Victoria!
This Chick-fil-A location always delivers great food and fast service, but what really stood out to me was Victoria. She went above and beyond to help some non-English speaking customers with patience and kindness. It was inspiring to watch her make sure everyone felt welcome and understood. The restaurant was clean, the food was fresh, and the entire staff was friendly — but Victoria truly made the experience exceptional. Highly recommend this spot!“
Fast Food • $
“The food is good. The service is okay, especially considering how busy it always is.
I absolutely don't know what was done on the renovation because the parking lot is still a nightmare.
I love that the owner communicates with the patrons, who use the app, through email and has special events.“
“was in a pinch trying to place a large next-day breakfast order for a work meeting. While attempting to order through the app, I realized it wouldn’t let me place a regular breakfast order unless it was under catering. I called the store and had the absolute pleasure of speaking with Susie, who was incredibly helpful and patient.
She walked me through the process and listened as I fumbled my way through coming up with enough food to accommodate our group. Thanks to her and the entire team, everything was perfectly prepared and ready on time the next morning. They even helped carry everything out to my car, which was a huge help.
Top-notch customer service from start to finish—thank you to Susie and the entire team for making a stressful situation seamless!“