Zaxby's Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken Wings
Hours:
12301 San Jose Blvd, Jacksonville
(904) 260-9550
About Zaxby's
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We walked in the door that had a sign that said we require you to wear a mask. We had our masks on. The lady at the counter said oh no our dining room is closed. I asked about no sign stating that on their door. The manager said, it is in the other door which is on the other side of the building. There are 2 entrance doors at opposite ends, and you only have sinage on one? We left and went somewhere else.
Got my order wrong twice, didn't say anything the first time. On the 2nd visit there was no line of cars so hoped for better. I wasn't that upset about it being wrong but mentioned it on their ZaxbysListens feedback link because there is no phone number on the receipt. A manager called my phone and left a voice mail. You could hear one of his employees yell out 'Asshole'. I called him back and confronted the manager and at first he denied such was said. I asked for his...read full review
Menu
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10AM - 9PM |
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Zaxby's Chicken Fingers & Buffalo Wings offers hot and fresh food that is on par and very consistent. Specific meals enjoyed by customers include the Zaxby's chicken sandwich, which can be ordered with garlic buffalo sauce, the $4 chicken tender platter with fries and toast, and the signature Club Sandwich. They also have a Zalad as a vegetarian option. The atmosphere can be unwelcoming, with dirty tables and crumbs, but is also described as kosher.
The service experience varies. This location is often understaffed and can be very slow, especially during busy lunch periods with long lines. Some staff members are young and untalkative. However, many employees are highlighted as great, excellent, patient, enthusiastic, attentive, and accommodating. They are apologetic for delays and work hard to keep the peace. The customer service is frequently praised as excellent, with specific appreciation for a friendly, relatable, and efficient manager.