Pollo Tropical
$ • Chicken, Fast Food, Latin AmericanAbout Pollo Tropical
Customers' Favorites
Grilled Chicken Quesadilla Wrap Combo
Avocado Cilantro Tropichop - Crispy
Whole Chicken with 3 Sides
Chicken Nugget Sandwich
Chicken Entrée Only
Mango Tropichiller
Pollo A la Brasa
Side of Chicken
Frijoles Negros
Large Tropichop
Pollo Tropical Reviews
273 ratings
Share your opinion about Pollo Tropical
I love the Chicken but today I have the Yellow rice and was uncooked I was disappointed because never have a problem. .
Four stars is giving grace to the business owners but the photos say it all. Almost every time I visit this location, the chicken is burnt to a crisp and inedible. It was so burnt that the burnt chicken burnt a hole through the styrofoam container.
If you burn the chicken, throw it out instead of selling it to the customer. If this was your policy, I guarantee that the chicken would stop being served as a piece of charcoal.
If you burn the chicken, throw it out instead of selling it to the customer. If this was your policy, I guarantee that the chicken would stop being served as a piece of charcoal.
By: Kenya. Rommel and all team members at this Pollo Tropical go above and beyond fir me and ALL customers. He helped solve an issue to my satisfaction.
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | Closed |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
Pollo Tropical offers hot and delicious food with great customer service. The cashier was awesome, checking the orders carefully. The place is clean and organized. The chicken soup tastes homemade. Although one location had unfriendly staff, another had a helpful and patient employee. Despite long lines, the tired staff still managed to provide good service. However, there have been mixed experiences at the drive-thru, with complaints about a staff member's attitude during lunch hours. While the food is often praised, some customers feel that the portions, such as in the avocado chicken salad, could be better. Additionally, sauces are not always included unless requested, and the outdoor lighting has been noted as poor. Overall, while the food is great, the staff's demeanor could improve as they seem tense. There is plenty of parking available in the shopping plaza, and the restaurant is kid-friendly and wheelchair accessible.