Papa John's in Lakeland

“I tried to grab her name in the way out but she was really busy. I believe she said Luce. But she was fantastic! She was extremely busy but kept her composure and pushed through while also still engaging with the guests with great hospitality! She was awesome and I just wanted to let the company know about it!“

“I think they have a magical cherub with the boogie in the hoodie. All I know is I'm wearing their door out going here so much. So if you have a business greasing door hinges, they are going to be a great customer. Yeah I don't know what it is but this place has some secret they don't want mere mortals (competition) to know about.“

“I can’t say enough good things about Papa John’s and their incredible management team! Recently, I had an unfortunate accident where my pizza fell, and when I reached out, they went above and beyond by replacing it for free. This act of kindness speaks volumes about their customer-first values and exceptional ethics.

It’s so refreshing to see a corporation that truly cares about its customers and takes pride in providing not just great food but also outstanding service. This experience showed me that Papa John’s isn’t just about pizza; they’re about building trust and showing kindness in the moments that matter.

To the team at Papa John’s: keep up the amazing work. Your kindness, professionalism, and commitment to customers do not go unnoticed, and I’ll definitely keep coming back!“

“I had initially left a 1-star review due to a Shaqaroni pizza not being warm when I picked it up. The manager invited me to re-order another pizza at no charge. A few weeks later I went inside this time to order, so I would be there when it was ready.They didn't have the same promotion, so I ordered a thin crust with lots of pepperoni. Thin sure means thin, but that's what I ordered. It was hotter than the first one, but I've concluded that even if you pick up right out of the oven, pizzas just don't travel well. Since they don't have a dining room, I'm thinking fresh, hot pizza can only be found in a dine-in restaurant, unless I were closer.I'm thinking the first pizza I ordered may have sat for a few minutes, rather than longer which I had initially thought. Having ordered in person there and driving the pizza 7 miles and 12 minutes, it's just not possible for a pizza to stay warm that long. If you don't mind pizza that can't be served fresh, or if you are closer than me, then this location might be for you.Obviously, the manager is concerned about her customers and was very pleasant to me, so my customer service experience wasn't an issue here. I will say, if you're going to tip in the store like I did (and you should), do it when you order, because after you do, they will immediately be a bit more personable to you. I tipped $3 mid-way and the personality change it made was remarkable. I used to be a server, so I totally get that. A few dollars means more to them (on a per person basis) than it does to me or you, so give an extra dollar.I think they do their best here, given what they do, and whether an employee is jovial and smiling or not is irrelevant to your pizza. This is not a full-service restaurant and should not be compared to one. How fresh and hot your pizza is will be determined by how far it has to travel and how long that takes.For those that mention the delivery car sitting out front in the fire lane, that much is true. But if it were my pizza they were delivering, I wouldn't be complaining about it. I found not walking into it worked pretty well, so try that and see how it works out.“