Pollo Tropical

$ • Mexican, Chicken, Fast Food

12000 NW 7th Ave, North Miami
(305) 685-2179


Take-Out/Delivery Options


Reviews for Pollo Tropical

Although I understand that waiting at Pollo Tropical can be a bit long, I waited 30 minutes for my order this time. After seeing the lack of communication between staff and customer, and no apologies for the extremely long waiting time, I will likely not be coming back to this location. Hopefully they fix these issues asap.

Dirty floor, and bad CUSTOMER SERVICE!!!! attitude on 1000000 with these people ?. My sister lost her phone there and she asked if the manger could checked the camera’s and she walked away ?. Another employee had to tell me she will check the cameras tomorrow. The waiting to order your food is ridiculously LONG even if you the only person in line and after to receive your food is a NIGHTMARE !!!!!!!!!!!! in simple words NEED TO BE CLOSED DOWN !!!!!!

Went with my 4 year old to buy something to eat after being out all day. The drive thru was very long. So I parked and me and her got out to go inside. With the amount of time that it took us to get our food and place the order, I could have stayed in my car and just waited to order. I went inside thinking it would be quicker since it was only a hand full of people. Not only did I had to wait a long time, but I also had to be around people inside the restaurant who didn't have...read full review

More Reviews(143)


Monday 10:30AM - 11PM
Tuesday 10:30AM - 11PM
Wednesday 10:30AM - 11PM
Thursday 10:30AM - 11PM
Friday 10:30AM - 11PM
Saturday 10:30AM - 11PM
Sunday 10:30AM - 11PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.