Pollo Tropical
$ • Chicken, Fast Food, Latin AmericanAbout Pollo Tropical
Customers' Favorites
1 4 Chicken with Rice and Beans
Regular Ropa Vieja Tropichop
White Rice Black Beans
Original Family Meal
Kids Tropichop Bowl
Tropichop Churrasco
Grilled Chicken
Arroz Con Leche
Pollo A la Brasa
Sweet Plantains
Pollo Tropical Reviews
351 ratings
Share your opinion about Pollo Tropical
Honestly I'm never too happy about the management and team here at this location but today I was greeted by Chris. Let me tell you, customer service was on point, he was friendly, nice, didn't miss nothing in my order and I left happy for the first time😂 Thanks to Chris for the excellent customer service, I'll definitely ask for him to take my order next time coming here!
The staff in there very good workers
Please make sure your chicken is cooked 100% thoroughly. I have noticed multiple times that parts of the chicken breast doesn't look fully cooked. This is dangerous.
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
Pollo Tropical is a highly recommended restaurant known for its excellent attention and fast service. The staff is attentive and precise, catering to all types of people. Whether dining in or taking food away, the quality of products and good presentation are consistent. Customers appreciate the small gestures, like ensuring the food is served hot and maintaining a clean table. However, some reviews mention issues with online ordering and drive-thru service, noting that online options may not match what is available in-store. Additionally, some customers have observed that certain food items, like rolls, are pictured but not included in their orders.
Many enjoy the Bone in Chicken, highlighted for its flavor and preparation when done right. Customers are encouraged to ask for a side of the cilantro garlic sauce to enhance their meal. The restaurant is convenient for those looking to grab food on the way home or during lunch, with plenty of parking available. However, some have pointed out that the bathrooms could be cleaner, and the service can be hit-or-miss, especially with getting orders correct. Despite these concerns, the food often tastes good, though there may be occasional issues with the rice and beans. Overall, Pollo Tropical stands out for its great service and quality food, making it a favorite spot for many, though attention to detail in service could be improved.