McDonald's in Ocala

“After ordering my 2 meals in the drive thru, I am greeted by a very nice fellow named Shayne. He had a smile on his face, was very friendly, and he made 100% sure that I had ALL my food, in a timely manner and it was all made fresh and hot.

Great customer service ! I’ll be back to this location because of Shayne’s attitude and demeanor. I’ll also recommend this branch to my friends and family.“

“Everything was good and the staff were friendly.

Not really a complaint, but what a weird world. II paid cash and my change was $9.48, but they didn't have the 3 cents to give me. Firstly, why are pennies still on the menus, and why couldn't they give me 5 cents back?
Across all USA mc Donald's they must be making a lot of extra $$S doing this.“

“Great experience at McDonald’s! The food was hot, fresh, and made exactly as ordered. Service was quick and the staff was friendly and efficient, even during a busy time. The restaurant was clean and well maintained, which made the visit even better. Perfect spot for a quick and reliable meal—definitely one of the better McDonald’s locations I’ve been to!“

“Tremendous customer service!
Very clean Location! Bathroom and and lobby are truly spotless!

Buyer beware! This location seems to Have an issue with the POS system seems to be Charging full price for mc doubles when going through the drive-through!

Although the menu clearly says buy one get one for a dollar,

The manager on duty rectified the situation 100% with fabulous customer service! I got a complete order replacement comped for the inconvenience as an alternative to a full refund!

Thank you management!

PS McDonald’s Corporate,

I know the markets are bad, but do you really need the extra Two dollars? And if you do at least take the savings offer off the menus as it’s unnecessary false or misleading advertising.“

“Breakfast was absolutely delicious. Blood pressure was a little high after, but it was worth it. This is a fantastic spot. The food is always fresh and flavorful, the service is friendly, and the people here create a genuinely positive environment. It’s the kind of place you can count on for a great experience every single time.“

“The 2nd shift crew is a great team of employees that work amazing together to get customers their food fast and done how u want with everything. U wanted the first time..Jennifer is a 2nd shift manager that has her serve safe certification which is good to know that they have a knowledged and experienced personnel on staff..“

“I was able to use my rewards, (after a short wait to use a 2nd one, same day). I was assisted by Mary Jo, the same employee who helped me last week. She was busy all the time; when there were not pending order or customers waiting, she cleaned the door glass and swept the floor. Everyone was engaged, busy, and friendly. Food was good, timely. I enjoyed it.“

“The night crew on 8/15/25 yall deserve a raise! Especially Quan she went above and beyond to help me with my UBER EATS order, she was professional, polite and patient. I can be a little difficult sometimes but who isn't when it comes to their food? She made everything fresh, perfect and fries with out salt! Thank you thank you! I would definitely eat here again and recommend this McDonald's! Great job! 👍“

“When me and my husband came into this location tonight, we were tired and hungry. Unfortunately neither one of us are good with the app, but thank goodness the manager Alex was here to save the night. She was very professional, kind and courteous destiny who was working in the front counter was also a big hand, ensuring us that it wasn’t a problem. The restaurant was clean. The atmosphere was nice and the food was fresh. Thank you again Alex destiny you’re the best.“

“I don’t usually get good service at any Macdonald’s. There is always something wrong with my order or missing and they always take forever. However, we were passing by and decided to stop and was greatly impressed by this location! Service was excellent, fast and everything was correct. We were literally in and out. I didn’t get the name of the young lady who took my order and made sure it was all good but thank you! I just had to leave a good review bc they definitely deserved it.“

“What an amazing young man that was working the evening shift that day. He wanted to make sure that my coffee was hot so when I asked for more cream and sugar he warned me that it very well my cool off my coffee certainly. Then he decided he was just going to make a very hot cup of coffee and put what I had asked for in there himself. I didn't have to lift a finger and I was so grateful.“

“The cashier who took my order and the Manager at this restaurant took the time to sort out 12 sanrio/TMNT happy meal toys for me! Its my daughter's birthday and this was a great surprise for her. I wish I knew the mangers name. She's amazing and same to the rest of the team! Thank You again!!“