Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Chicken Wings, Fast FoodAbout Zaxby's
Customers' Favorites
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Cajun Club Basket
Chicken Fingers
Zaxby's Reviews
270 ratings
Share your opinion about Zaxbys Chicken Fingers & Buffalo Wings
I was not greeted when I came in, when I did order I asked for a simple accommodation, I asked for a small salad instead of the fries and toast , not everybody wants the carbs. She said she had to ask the manager and apparently the manager in the back said they can't do it. Really? You can't throw a little lettuce , tomatoes fried onions in a little container box , just like you do with the big salad? It's sad to me that a large establishment won't make a simple accommodation...read full review
I had such an amazing experience here for lunch, Tyler immediately greeted me when I came in even though he was busy. the chicken was cooked, amazing and breading was perfect. i even got a little, tiny, extra piece of chicken that made me feel like I got extra value. the regional manager even came out, Josh, and I got to talk to him about what a good experience I had. they are a model store and need to be an example for all the other stores on what good customer service looks...read full review
I believe the Manager served me himself, very thorough, very fast, superman customer service. My food was very hot, fresh and tastes like home made fried chicken! Likely the only real fried chicken in town next to Popeyes and maybe Chic-fil-a. Have been coming here for years, very much like the current state of the place! -A Local
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 11PM |
| Saturday | 10AM - 11PM |
| Sunday | 10AM - 10PM |
Zaxbys Chicken Fingers & Buffalo Wings offers a mixed experience for customers. Some visitors appreciate the improvements in the chicken, noting that it is less slimy than before, though they mention encountering some hard, crunchy pieces on the fried strips. The sauces are described as less zesty than in the past. The three mini chicken finger slider sandwiches are available, but some feel the meal is not worth the price, especially since it is not very large. Fries are considered okay, and sodas are often described as lacking syrup, being mostly carbonation. One customer mentioned giving a sandwich to cats after finding the meal not satisfying, highlighting a less-than-enthusiastic atmosphere and a confusing layout that makes walking through a maze necessary to reach the counter. The inside service can be slow, even when no one else is in line, but drive-thru service is generally efficient.
The staff has received praise for being respectful, professional, and friendly, with a specific mention of a staff member who took an order with excellence. Customers appreciate the attentive service that makes them feel valued, especially during busy times. However, some reviews express disappointment with food quality and value, citing cold or over-crispy chicken, cold fries, and a recent decline in food quality compared to earlier days. Despite these issues, some customers still plan to return, citing consistent drive-thru efficiency and friendly service.
Menu favorites include the chicken fingers, cole slaw, and cheesecake bites with strawberry dipping sauce. Seating is comfortable but low, which can be difficult for some. Overall, Zaxbys provides a range of experiences, from friendly service and tasty sides to inconsistent food quality and a less inviting atmosphere.