Wendy's in Orlando

“I went thru drive thru, my order was taken by AI (artificial intelligence) & once I pulled up to the second window, I promptly paid, was given my drinks & food very quickly. The fries were very fresh. The drive thru attendant made sure everything was in the big.“

“Genesis provided an amazing customer service at the drive-thru window and Jasmine was amazing at the counter! They were able to solve my mobile order issue very quickly and courteously. God bless all that y'all do; y'all deserve raises!“

“This is a very nice Wendy's location. It was quick and easy to order on the kiosk, and the food was ready. My wife and I both enjoyed our sausage egg and cheese croissant breakfast sandwiches.

Parking: Parking was good.“

“I am screaming Thank You to the manager Michael! Thanks so much for helping me with my order, even though I sent my order to the wrong location. Michael, thank you for going above and beyond to help me even though it was my mistake. I really appreciate your patience and understanding, it meant a lot to me! Great customer service should not go unnoticed! I hope the General Manager sees this review.“

“This was the first time I placed a drive-thru order with an AI.
At first I was thrown back a bit, but once I got the hang of it, I canceled the third order of chicken. I only wanted one.
Otherwise, the food was great as always and fast service.“

“It’s Wendy’s so the food is standard. But the service was great went in to pick up food and the workers were extremely kind. Someone else took our order but they fixed it immediately without us having to ask. Best service I’ve ever had at a Wendy’s! Give them a raise!!!“

“I have been to this Wendy's several times when in the Orlando area... The Food is consistently good and the service is always great, friendly employees , very observant and quick, today was the first time I went inside, I always use the drive thru, it was clean and condiment area stocked .. Appreciate you all! Keep up the great work.“

“I recently stopped by Wendy’s, and I have to say—it was an incredible experience from start to finish. The moment I walked in, I was greeted with friendly smiles and fast, efficient service. My order was taken quickly, and everything came out hot, fresh, and exactly the way I wanted it.

The food was genuinely impressive. The burgers were juicy and perfectly seasoned, the fries were crispy and golden, and the Frosty… absolutely unbeatable. You can tell Wendy’s uses quality ingredients, and it truly makes a difference in every bite.

The restaurant was clean and welcoming, and even during a busy time, the staff kept everything running smoothly. It’s clear they care about both their food and their customers.

Whether you’re grabbing a quick bite or craving something delicious and reliable, Wendy’s never disappoints. Highly recommended! 🍔🍟✨“

“The place is clean and everyone there is smiling and seems to have a good time while working.

Parking: Open area with plenty of room for cars and even large vans as well as semi trucks since it is located connected to a Wal-Mart.“

“They have good food and friendly people working who mostly seem to be helpful for the most part but they are human like everyone else. The restaurant and its facilities are very clean.
If they get your order wrong for one reason or another they swiftly move to get it corrected while making you wait as short as of a time as possible. I have been coming to this Wendy’s location for over 30 years now and they, for as long as I can remember have alway sought to put their costumers in almost every case, first above just about anything.
I went to eat there a couple days ago and I will definitely be going back again probably sometime before the end of next week.“

“I have been to almost all of the Wendy's locations in central Florida since the mid 1990's and this one seems to get it right while quite a few have been slipping on quality on various aspects. This site is clean, fresh and at 12:30 on a weekday it was not too busy. I ordered my food, went to get my napkins and condiments which were recently resupplied (go figure, most places they are empty at lunchtime).Before I was finished the counter attendant called my name and gave my cup to me. Before I had my cup filled, he called me again and my food was ready. Incidently, ALL Athe drink options were available and the ice MA Hine worked fine (so unlike the Tuskawilla & Aloma location) I was pleasantly surprised when there on my tray were the 5 ketchup packets and barbeque sauce I requested while using the kiosk. Most fast food places ignore the add-ons from the kiosk. I was in a better mood when leaving this Wendy's because of the all around better quality as compared to other locations that are Leaving much to be desired on various levels. Years ago I starting favoring Wendy's because they were the last fast food place to have a fixing bar and tables each having squeeze bottles for ketchup and mustard with salt and pepper shakers. Now everywhere you have to deal with begging for a few tiny and sticky packets of ketchup, and wonder why you get a blank stare when asking for pepper.?“

“There isn’t a Wendy’s in Florida, and when I say the whole state of Florida that can compete with this Wendys! Hell, I’d say maybe in the whole damn nation! Fries crispier than a winter chill but hotter than Clearwater in the Summer! Sandwich damn near looks like the picture and the customer service was impeccable! The rest of the wendys in the world have 24 hrs to respond lol“

“Gertrude was exceptional! She greeted us with a warm and inviting smile. We had a small mistake on our order and she instantly made it right! Customer service was amazing. And the food was very hot and fresh. Thank you so much for your wonderful hospitality and stay sweet Gertrude. ☺️☺️“

“Whoever is working the window aug 5th around 2:30pm DESERVES A RAISE!!! Great customer service.

I had an issue with the app where I wasn’t sure the name I had signed up with because the app was only showing my initials. When I said my initials, we both were a little confused but she helped me out so much, and got my order right. Wish I got her name, but she should be the model for others in food service.“

“Nowadays there is no longer a good place like it was before but I was surprised that everything is fine here. I hope they continue like this. I will return because I liked the freshness of everything I ordered. Today is May 29/24. Thank you“

“I don't drink coffee in the afternoon, but upon finishing my late lunch salad, I felt I needed a kick. I went to the counter and asked for coffee. It was given to me on the house and with a smile.

Sometimes the little things in life, makes a big difference 😊“

“It had been a long time since I felt great at a Wendy's, this one seems like another franchise, the decoration, the order and the cleanliness are perfect, the service is the best, very attentive, they served my order perfectly, which is not common at Wendy's, even the soda was delicious... I live in Kissimmee and I would travel every week just to eat at this Wendy's, I congratulate you.

I haven't felt great in a Wendy's for a long time, this seems like another franchise, the decoration, order and cleanliness are perfect, the service is the best, very attentive, my order was served perfectly, which is not common at Wendy's, Even the soda was delicious...... I live in Kissimmee and I would travel every week just to eat at this Wendy's, I congratulate you“

“got off of a super late shift and this dinner was exactly what i needed! it was hot and fresh and even though i came at such a late hour the team really came through and delivered in every way. shoutout to Cloud for taking care of my order!“

“⸻

🌟🌟🌟🌟🌟
Outstanding Service from Monita!
I had an amazing experience at Wendy’s thanks to Monita! She was incredibly friendly, professional, and made sure everything in my order was perfect. You can tell she takes pride in her work and genuinely cares about the customers. Fast, accurate, and delivered with a smile—Monita is the kind of person who makes you want to come back again. Wendy’s is lucky to have her!

⸻“

“I would like to take a moment to recognize and sincerely thank Carlos Rivera and the incredible staff at the Wendy’s located on Landstar Road in Orlando, Florida. The dining area and restroom is always clean.
Every Friday, I have what I like to call a special “Fri-Date” with my grandson, affectionately known as Baby Lu. He is a very picky eater, but one thing he absolutely loves is the small vanilla ice cream from Wendy’s. Although he’s just two years old and doesn’t speak much yet, he now gets excited and says, “Mama Wendy’s – Calo,” which, in his own sweet way, means, “Take me to Wendy’s to get ice cream and see Carlos and his staff.”

The Wendy’s team has come to know and welcome him so warmly. During the holidays, we even brought in donuts as a small token of appreciation. One memorable day, Carlos
surprised us by giving Baby Lu a special ice cream card. That kind gesture turned our visits into a weekly tradition filled with joy and smiles.

Carlos and his team consistently go above and beyond. The care, attention, and joy they bring to customers, especially to little ones like my grandson, truly deserves recognition.

These special outings with Baby Lu are precious to me. He is growing so quickly, and it means everything to have these memories filled with happiness, laughter, and a beloved
ice cream treat.

Thank you, Wendy’s #1171, and a heartfelt thank you to Carlos Rivera and the entire staff at the Landstar Road location. You have made a meaningful impact in our lives, and we are so
grateful.
Warm regards,
Carmen Rivera“

“While staying overnight at the Hospital nearby I called at a later hour looking for a specific toy for my Son who has been collecting their recent line… and the Night Manager and Staff were nice enough to look for it, find it, and put it aside until I was able to come through drive thru order and now I will have one happy kid in the morning! Thank you so much Wendy’s Staff! You guys are the BEST! ❤️“

“I was staying at a hotel in the area and was limited to my choices. After seeing all the bad reviews, I was worried. The line went much quicker than I expected. And the young man who assisted me was extremely polite and courteous giving me lots of extra ketchup that I asked for but when I got back to the hotel I realized they forgot a spoon for the chili and the sauce for my nuggets which made it very disappointing. I was really hoping to get on here and give them five stars to help them get on top of those older reviews. Attention to detail is very important.“

“Alaiyah if I got it right was awesome, nice, polite, didn’t rush us and made us feel at home waiting on our food. Thanks to everyone working today. I know it’s stressful doing what you do but remember all customers aren’t the same

So I wanted to reach out and give you all props when you do great. My chicken sandwich was on point. Super fresh and hot.

This store has been doing better and better. Take care and thanks again.

Melvin“

“This place has been increasing in quality over the past year. The orders have been a lot more accurate and the staff are extremely nice and efficient. The lady working the counter around 1pm on 4/29 was extremely kind and helpful, I wish I caught her name.“

“It was about what I expected, it was clean fast and the food was good as usual. We were a group of about seven or eight blind, and the cashier was very patient with us and helped us make our decisions.

Kid-friendliness: My nephew loves going to Wendy's, because he can place his own order.“

“I stopped at this Wendy’s on my way to my birthday weekend with friends in Orlando. It was clean, friendly, and the food was delicious.

In a strange turn of events, a week later a mini fridge I ordered from Walmart said it was delivered. However it was not delivered to my home, but this Wendy’s. Don’t ask me how that happened but I called and they assured me they would keep my fridge safe. When I arrived, 2 gentlemen carried the fridge into my car. Everyone was so kind and helpful. I highly recommend this Wendy’s!!!“

“Not complaining, the service was pretty good, fries were cold, sandwiches were good, tables were not wiped so we ate outside but tons of garbage all around, no trash can outside. The restroom was FILTHY and not stocked. Had to clean the toilet in order to use and flush it which is NOT what u want to do before you eat a meal. Maybe we should think about people usually go to the restroom before eating especially to wash their hands, they don't want to feel dirtier after leaving the restroom to their food.“

“love this wendy’s , it’s right next to where i work and the food always comes out fast and they always put extra pickles on my burger when i ask for it which i am obsessed with ! staff is super super nice and friendly and i can’t be happier to work next to a better wendy’s , nothing beats having a bad day and getting a good ol burger“

“For You,
Very delicious ? Dave Thomas Hamburgers ?.
Now, to serve your breakfast needs they serve breakfast for you.

* Plus, they have health choices, Wendy's is one of two last places where you can get fresh ? Salads, fresh made chili and baked potato ?
Do you miss the salad bars that Wendy's use to have at their restaurants, boy, I do.“

“I usually do not eat fast food at all but had to grab something quick. Burger was tasty but could have been warmer. I ate it right there in the car so it was not hot when I got it. No chocolate Frosty, so I had to have the orange one. It was easy but not what I wanted. Quick in and out.“

“A couple nights ago I went to this place after work. I went through the drive through after doing my order on my Wendy's app. They had a buy one, get one free chicken sandwich deal on the app., so that's what I purchased. Everything was perfect. The order was correct. The best part is there was no cars in the drive thru lanes, so it only took a couple minutes to get there and get my food and get going again. I appreciate their service. They did a great job.👍👍“

“Great staff at west colonial location I enjoy buying the Dave's foster care charity fundraiser coupons for $1 and giving them the kids 90%goes to Dave's fosters care 10%to Wendy's.I love the legendary story behind the company growth“