Customers` Favorites
Customers` Favorites
“June 9, 2024 6:45pm arrival To start with the background of tonight's experience there were 3 us tonight for dinner. I'm a server at a locally, my sister's been in hospitality management/sales, and our wonderful mother has spent upwards of 50+ years in hospitality/service (sorry mom!) Our server Michael started by taking our order without a pen & paper or tablet within sight. Starting with my sister first, my mother then myself he had forgotten my sisters order by the time he got done with mine. My sister and myself ordered honey-vanilla margarita's before the food and while tasty they had very little alcohol. Typically I'll order one drink and 2 if I'm feeling extra spicy. I ordered a second drink with my food which sat on the bar for over 8 minutes (I should have gotten it myself but as a server i would never do that to MY server)before I stopped looking at the clock. My sister had a chimichanga which was okay while being nothing impressive. My mother ordered a burrito with double black beans which the second order of beans did not arrive with the food, and lastly myself which ordered a mojara with the fish being over fried almost to the point of a dirty/burnt taste. While the food preparation was not our server's fault his inattentiveness was because my salad that I ordered with honey mustard never came until I asked for it TWICE along with my second drink that spent over 8 minutes wasting away in front of me on the bar counter, along with Michael forgetting not once or twice, but THREE entire times to get my mother's second half of her double black beans. He took checks and cashed out 2 tables before having any approach to fixing our issues which ultimately made the entire atmsphere uncomfortable as we watched him take care of guest who had been finished eating. we watched our food get cold(or not delivered at all). Poor Michael was visibly shook and refused to come check on us once we finally received everything to make sure everything was okay. My sister sat parched without another delicious margarita for over 10 minutes before she decided she would do without. I had to get our server's attention for the check, a box for the cats to enjoy, and to speak the manager regarding our concerns. With the nicest tone possible I explained to the manager about the waiter not writing anything down, the complete lack attention to our food which half of was wrong, the server never coming back so I couldn't get the correct dressing. she didnt seem too concerned but offered nothing in compensation, no dessert was offered by staff or management at the end of our meal. I told the server what I said to the management on my way out and he raised his voice to the point of yelling/stuttering at me saying he needed to explain himself, which I promptly cut him off saying he should listen instead because I'm trying to help him. I hate to write this but I was planning on leaving $50 on a $100 tab and our service just wasnt deserving of such. I left $10 to cover the bar and busser which he didn't deserve but I can't conciously make my server tip out from their own pocket. I really should have asked for the bar tender, food runner and busser's attention to tip them myself but after being yelled at for voicing my concern it was best that I just left. PLEASE PLEASE PLEASE use this as training reference to make your business better one employee at a time, from server, management and beyond. As a guest who is on the service side 5-7 days a week I just felt as if nothing was done about the situation and I left with utter dissatisfaction. Understandably things happen but from the beginning of forgetting my sister's order, my salad arriving with the wrong dressing, watching my drink die on the bar as he passed it 5x, not bringing everything as ordered, and to top it off watching credit cards being ran instead of fixing our situation was the icing on the cake. A simple gesture of taking that salad off, a free drink or dessert would have made all the difference from “
Customers` Favorites
“My husband and I went today for dinner. Have gone before but today the service was exceptional!! Hannah was terrific! She made our experience terrific!! Thank you Hannah!!.“
Customers` Favorites
“The food was far beyond my expectations, breakfast omelet, hash browns, biscuits and gravy…. All done to perfection! Thank you Downtown Diner, I’m so glad to have found you all! 🤤“
Customers` Favorites
“Best pie in town. always good to BA with Steven as well. Great place“
Customers` Favorites
“Living in Florida now, so meals at Cracker Barrel are like home in Tennessee 😊“
Customers` Favorites
“Today was my birthday and I wanted to share my review at dixie crossroads and now that I went here I met my waiter Anthony and he was a nice, respectful, kind with words and very good on top of everything I'm giving him a 5 star review for giving me the best birthday and the best service I had ever had and I hope that he is well token care of the company and he deserves it.“
Customers` Favorites
“We had a really nice afternoon here. I had a blonde brew and a root beer-both delicious. Our dogs were welcome; we sat outside and still had great service-they even brought the dogs a bowl of water, which was thoughtful. Pretzel was homemade and great!“
Customers` Favorites
“Honeysuckle did such a phenomenal job catering my baby shower this past weekend. The food was incredible! Mikaela did such an amazing job setting up the grazing table. Thank you so much for making my baby shower easy and providing amazing food for my guests! Homemade corn dog bites were the bomb!!“
Customers` Favorites
“Great pizza but the staff is very unprofessional and rude“
Customers` Favorites
“Amazing food, wonderful service and decent prices. Love sitting on the smoke free patio too!“
Customers` Favorites
“Wish they were closer to us near New Smyrna. The beers are always a great mix of types. The food is unique and very delicious. Friendly service everywhere.“
Customers` Favorites
“Tried breakfast here, Soft scrambled eggs, ham, home fries, toast. I specifically asked if I could get onions cooked into the home fries, and I just had a bunch of onions dumped on top of them. The ham was a generous portion and very tasty. The eggs were not overcooked and scorched like I often get when I order. Don't know why it's all scrambled eggs are so difficult to actually get.“
Customers` Favorites
“The food there was good and it was well priced“
Customers` Favorites
“Great fried ravioli with marinara“
Customers` Favorites
“I love this place, best wings in Titusville. If you like blue cheese with your wings, then you're in for a treat. They make their blue cheese dip from scratch and it's amazing. I can no longer eat blue cheese that comes in the pre-packaged tubs that most places serve. I always have excellent service, the food is really good, great atmosphere...it doesn't get any better. This place is so much more than a bowling alley.“
Customers` Favorites
“5 🌟 steak skewers my goodness don’t get me started on the onion rings“
Customers` Favorites
“We went for the first time today and we had no complaints. Definitely will be going back. Great food, good portions of food too! This restaurant will definitely get our business again! Daniel did an awesome job and was right on everything anyone needed (not even just our table).“
Customers` Favorites
“Had a wonderful breakfast with my husband. We truly appreciated our server, Yvonne at the Titusville, Florida restaurant. She was very nice and very polite. She was very busy with other customers but she was very prompt and helpful! Gave us my military discount! 5 stars ⭐️💯“
Customers` Favorites
“Awesome restaurant, great service and friendly staff“
Customers` Favorites
“Absolutely amazing! The food here is incredibly fresh and full of flavor—every bite is worth it. The service is top-notch, friendly, and fast. You can tell they really care about quality, from the ingredients to how they treat their customers. Definitely one of the best Chinese food spots I’ve been to, and I’ll be coming back for more!“
Customers` Favorites
“Unbelievable, surf and turf!!“
Customers` Favorites
“excellent, fast service, delicious food, and very clean! definitely recommend!! thanks for the great meal!“
Customers` Favorites
“We were in Titusville, Florida for business, and gratefully found Durango Steakhouse. We were more than pleased with both the food and the service. The spicy spring rolls (which we split) were indeed spicy (just enough!) and delicious. My husband had a steak salad, that was good; and I had a grilled salmon that was excellent. Even the two side dishes (sweet potato, and mushrooms/onions in my case) were generously plentiful. We sat at the bar, and were attentively served by the very friendly and kind Austin, and Gabby. Affordable, delicious, and fun would be our three top adjectives. Only critique we would offer is that the restaurant could consider putting in high top tables to complement the other tables in the dining room --- we sat at the bar to be able to "sit tall." But next time we are close to Titusville, we will be back!“
Customers` Favorites
“The food was made with a lot of Love. The only thing small was the shrimp in my shrimp fried rice. That was normal the wonton soup was a 10. The cashew chicken was is a 10.
Egg drop soup a 8. The veggies were not small cut. First time I seen the size of veggies in bigger cuts. I did both had the egg drop as soup while waiting for the rest of my order“
Customers` Favorites
“Brandi is the best bartender!!!“
Customers` Favorites
“Great experience at Kelsey’s, pizza was quick and great! But most importantly EVERY employee was kind, nice and taking care of everyone in there! It was great!“
Customers` Favorites
“Ms manager Mary Jo messed my order up and got nasty with me and hung her phone up in my face twice. She is very rude and need to be fired asap. I will be contacting corporate bright and early in the morning. I will not stop until she is Fired.“
Customers` Favorites
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“We were there on a Sunday afternoon. Cube steak over rice. The meat was so tender, the gravy amazing, the rice perfection. One of my sides was carrot souffle. OMG!!!!! This was heaven on earth. The best part of our meal was Mrs. B. She was so sweet. Helpful and full of personality. We will be back for the food and Mrs. B!!!!!“