Zaxbys Chicken Fingers & Buffalo Wings

$ • Chicken, Chicken Wings, Fast Food

Menu Order Online

About Zaxby's

Zaxbys Chicken Fingers & Buffalo Wings is a restaurant that many customers visit multiple times a week, often during lunch. The staff is generally friendly and attentive, with employees like Jesse, Keith, Eli, Mani, and Kialeeana recognized for their great customer service. Customers appreciate the kindness, time management, and effort they see from the staff, especially during busy times. The restaurant has recently been remodeled, but some customers feel the cleanliness and upkeep of the dining area are lacking, mentioning sticky floors, trash, and dirty bathrooms.

Food experiences vary. Some customers enjoy the fresh cookies, strawberry lemonade, and find the food tasty, although one noted that the surf n turf was a bit salty. Others had issues, such as receiving a Cobb salad with no meat and warm lettuce, or finding their order incomplete or incorrect despite following the app instructions. Curbside and app ordering sometimes lead to confusion, with wait times and unpreparedness at pickup. Additionally, some concerns were raised about the egg rolls, which appeared darker and greasier than usual, leading to safety concerns. Overall, while the restaurant is appreciated for its friendly staff and good food, there are recurring issues with cleanliness, order accuracy, and restaurant management that affect the overall experience.