Wendy's in Decatur

“I really appreciate good customer service, but when a team goes above and beyond that’s what keeps me coming back. I visited Wendy’s for lunch today, 07/17/25 at 3p and Nija handled my order with excellence. I tried something new from the menu and she made sure it was fresh and hot, just how I like it. My fries weren’t quite up to standard, but the manager on duty didn’t hesitate they replaced them with a fresh batch, no questions asked.

The staff was friendly, the service was fast, and the restaurant was clean and well kept. You can tell this team takes pride in their work. Please recognize and reward these women they’re doing more than just serving food, they’re upholding the Wendy’s brand with care and consistency. Keep up the amazing work!“

“The food was great!The service was nice, but as one employee put it, "We need more people to work here."There was a long slow line at the drive-through, so I parked and went inside. There was one lady working the counter, one working the drive window and it looked like two cooks.The lady at the counter was nice and cordial while trying to do everything, but you could tell she was very stressed out.“

“Thank you all for your continued great service! I recently had an error with my order and the Manager Anita (Tiny) was so helpful and gracious. This is the reason I come to this location! Yall make it happen and still give great service. We all are going through it right now in some style of way, just know that your service helps every individual you serve in more ways than yall could ever imagine!

Thank you ❤️“

“Clean establishment the customer service could be better. Food was fresh and good. I ordered chili which was on point, vanilla frosty and medium fries. Everything was good.

Wheelchair accessibility: There is a ramp for wheel chairs“

“Food was hot cheese was melted and over all satisfied Nya was super helpful it was sad to know that she was removed from being a supervisor but still taken on that roll. She was sweet and extremely supportive of the customers.. and was in drive through and came inside to thank the supervisor and found out that she was just a regular employee..“