Waffle House in Fairburn

“One of the cleaner Waffle Houses I’ve been to. Staff were great, upbeat and friendly. They noticed that they’ve never seen me in that location and conducted small talk with me, that’s a good thing. The waitress was really nice, I didn’t feel rushed and she repeated my order to ensure she got it correct.

The cooks were awesome. The food was amazing as always and the energy between that team was infectious. Made my entire experience great.

Thanks for all you do.“

“I’m a regular customer at this Waffle House and come here almost every day for breakfast. Tonight there was confusion about my usual order and the price suddenly came up to $18 when it’s normally around $15–$15.50 for the same meal.

When I politely asked about the difference and asked for the employee’s name so I could speak to a manager later if needed, the employee at the window refused to give her name. She then told me she would not serve me, and slammed the sliding window door in my face, refusing service entirely.

This interaction was unnecessary and extremely unprofessional.

Thankfully, another employee stepped in shortly after, asked what my order was, calmly helped figure out the misunderstanding, and handled the situation with kindness and professionalism. She even apologized for the interaction and resolved the issue.

That second employee demonstrated exactly what good customer service looks like, and I appreciate her stepping in.

However, management should make sure all staff represent the business with the same level of professionalism and respect toward customers.

I never have this issuee during the day or in the morning most times at night at all . Idk but yea…it makes me sad“