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“So it's been a long time since I've had Panera Bagels. I had earned some gift cards and decided to take some bagels into the office. I placed my order online so I wouldn't have to wait when I arrived about 30 minutes later. I received an email that said my order was ready and to pick it up from the online order area. When I arrived my order wasn't ready because the Everything Bagels weren't ready and it would be another 15 to minutes. I waited because who doesn't like a good Everything bagel? Long story short, I believe I should receive a phone call or text saying that the bagels weren't ready. Even while I waited, they could've offered me a small coffee or fountain drink for the inconvenience. That's what Dunkin used to do for me. It's just the courteous thing to do. Long story shorter, everyone loved the bagels and and appreciative.“
“I had the French dip sandwich. The sandwich was amazing. The French onion soup that came with it was ok. It was more like just a bowl of boiled onions. They were short staffed and had run out of everything except bottled drinks. There were very few bottled options to choose from. I also didn't like the side options. They only had one chip flavor, a piece of bread, or an apple. This was my first time eating at Panara, so I'm not sure if this is standard, but I feel like they should offer something more. Potatoe salad or a pasta salad would have been nice.“
“The manager, Jessika, is incredibly kind and thoughtful. DoorDash forgot my smoothie a couple weeks back. I came in person to order my usual today. After hearing about my smoothie, Jessika comped my whole lunch and apologized for the issue.“
“This is the best Panera I have ever been to. Not only is the food somehow better than the locations, but the ambiance and service is through the roof amazing. Each person I interacted with was so kind and helpful with everything. A kind gentleman even came by to clear our table for us. A huge kudos to this team for the hospitality they cultivate here. We had a wonderful experience and will make this our go-to spot.“