Dunkin' Donuts in Norcross

“Customer service is more than smiling and greeting customers. It is about customer satisfaction and making things right when things go wrong. This location did just that. The manager, Taslima, did not hesitate to reach out.Her genuine concern, which made me feel valued and important, is something I truly appreciate. Her quick action and demonstrated true leadership in satisfying the customer are also commendable. Thank you!“

“had a great experience at this Dunkin thanks to Jorge, the manager, and Saad, the owner. We had some trouble with our order, but they both went out of their way to make things right and made sure we were taken care of. Mistakes can happen anywhere, but the way a business handles them says a lot, and they handled it with professionalism, kindness, and accountability. Really appreciate their customer service and the effort they put into making sure we left happy. Definitely a location that cares about its customers.“

“To whoever is making my Avocado toast in the mornings I PRAY NOTHING BUT LONG LIFE AND PROSPERITY because the service isn’t just fast they ladies are very efficient when it comes to getting things done right, I’m sorry for everyone else who’s had an unpleasant experience but as for me. I’ll continue to give them my business!“

“I’m a regular and I have to say the place is Quiet, calm and friendly. Coarnia (sorry if I misspelled her name) is always super friendly and welcoming and she’s always very helpful and polite when a customer is in need of recommendations or has questions.“

“The coffee here is amazing! The young lady at the counter added creamer and flavor for me several times because I am really picky about the taste. The rest of the staff was also really nice! They knew the customer names that were coming to get their morning coffee. Sometimes, they had the order ready before it was ordered. It was very old school. I'll definitely be back here!“