Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken WingsAbout Zaxby's
Customers' Favorites
Zaxby's Reviews
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Though it was closing time, they took our order and delivered it out to us promptly. The staff was courteous and helpful.
Don't like the automated ordering thru drive thru.
This location is consistently a let down. The service is rarely decent, and they regularly take longer than what is reasonable for fast food. The food is often over cooked or under seasoned. Went today, they’re out of cheddar bites, which is not a big deal, but the way it was communicated was less than professional, and the drive thru was incredibly slow (both the ordering process and getting the food).
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12:30AM |
| Saturday | 10AM - 12:30AM |
| Sunday | 10AM - 12AM |
Zaxby's Chicken Fingers & Buffalo Wings offers a mix of good food and mixed service experiences. Customers generally enjoy the food, including favorites like the Big Zax Snack with chicken strips, fries, and Texas toast, and the large Grilled Chicken Salad, which is both tasty and filling. Many appreciate the quality of the food and expect to receive the usual Zaxby's standard.
However, service can vary. Some customers note that the drive-thru line often wraps around the store, and wait times can be long, especially at certain locations. One reviewer mentioned that their order was delayed, and they waited 15 minutes for half-done fries, feeling frustrated by unhelpful or dishonest staff regarding condiments like ketchup. Another customer experienced overcooked wings, cold fries, and no bread, describing the visit as a nightmare. Additionally, the atmosphere inside the store was reported as unhappy, with staff appearing unhappy and not very helpful. The floor was described as greasy and unclean.
There are positive moments as well, with staff like Isaiah handling situations professionally and providing good customer service, updating customers on their orders rather than calling out names. Despite some issues, many find the food enjoyable, and some staff members demonstrate promising professionalism. Overall, Zaxby's offers tasty meals but may have inconsistent service quality depending on the location.