Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken WingsAbout Zaxby's
Customers' Favorites
Zaxby's Reviews
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Though it was closing time, they took our order and delivered it out to us promptly. The staff was courteous and helpful.
I’ve had bad experiences in life but this one really stuck. I got to the speaker, asked could I get a kickin chicken sandwich with the toast on the side so the bread doesn’t get soggy. She said ok and then I noticed on the screen *remove toast* *side toast* so I politely asked did it cost 99 cent to get it on the side. She quickly removed it all from the screen. Then stated yes because it’s out of the box. I said it’s okay if it’s in the box just the bottom piece on...read full review
Drive thru window attendant had a slight attitude towards me but nothing that couldn’t be shrugged off. Life passes by to fast to waste it over nonsense. Overall a lovely experience and the great food that I’ve came expect from this wonderful brand.
Hours
| Monday | 10AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 11PM |
| Friday | 10AM - 11:30PM |
| Saturday | 10AM - 11:30PM |
| Sunday | 10AM - 11PM |
Zaxby's Chicken Fingers & Buffalo Wings offers a mix of good food and mixed service experiences. Customers generally enjoy the food, including favorites like the Big Zax Snack with chicken strips, fries, and Texas toast, and the large Grilled Chicken Salad, which is both tasty and filling. Many appreciate the quality of the food and expect to receive the usual Zaxby's standard.
However, service can vary. Some customers note that the drive-thru line often wraps around the store, and wait times can be long, especially at certain locations. One reviewer mentioned that their order was delayed, and they waited 15 minutes for half-done fries, feeling frustrated by unhelpful or dishonest staff regarding condiments like ketchup. Another customer experienced overcooked wings, cold fries, and no bread, describing the visit as a nightmare. Additionally, the atmosphere inside the store was reported as unhappy, with staff appearing unhappy and not very helpful. The floor was described as greasy and unclean.
There are positive moments as well, with staff like Isaiah handling situations professionally and providing good customer service, updating customers on their orders rather than calling out names. Despite some issues, many find the food enjoyable, and some staff members demonstrate promising professionalism. Overall, Zaxby's offers tasty meals but may have inconsistent service quality depending on the location.