Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken WingsAbout Zaxby's
Customers' Favorites
Crinkle Fries - Regular
House Zalad Boxed Lunch
The Cobb Zalad - Fried
Big Zax Snak Meal
Traditional Wings
Wings and Things
Wings & Things
Boneless Wings
Fried Pickles
Cobb Salad
Zaxby's Reviews
330 ratings
Share your opinion about Zaxbys Chicken Fingers & Buffalo Wings
Though it was closing time, they took our order and delivered it out to us promptly. The staff was courteous and helpful.
Customer service was horrible. I ordered my food, drove up to window and sat there for quite sometime before anyone even came to the window to allow me to pay, while 2 employees were just standing there casually talking. When the attendant finally came to drive thru window, she opened it and told me my total, took my card, then returned it, and walked off. When she returned to the window she handed me my food and was attempting to walk away when I asked if I could have my receipt....read full review
Horrible customer service, employees need more working and less talking. No reason they it should ever take 20-30 mn for some chicken tenders and fries.
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
Zaxby's Chicken Fingers & Buffalo Wings offers a mix of good food and mixed service experiences. Customers generally enjoy the food, including favorites like the Big Zax Snack with chicken strips, fries, and Texas toast, and the large Grilled Chicken Salad, which is both tasty and filling. Many appreciate the quality of the food and expect to receive the usual Zaxby's standard.
However, service can vary. Some customers note that the drive-thru line often wraps around the store, and wait times can be long, especially at certain locations. One reviewer mentioned that their order was delayed, and they waited 15 minutes for half-done fries, feeling frustrated by unhelpful or dishonest staff regarding condiments like ketchup. Another customer experienced overcooked wings, cold fries, and no bread, describing the visit as a nightmare. Additionally, the atmosphere inside the store was reported as unhappy, with staff appearing unhappy and not very helpful. The floor was described as greasy and unclean.
There are positive moments as well, with staff like Isaiah handling situations professionally and providing good customer service, updating customers on their orders rather than calling out names. Despite some issues, many find the food enjoyable, and some staff members demonstrate promising professionalism. Overall, Zaxby's offers tasty meals but may have inconsistent service quality depending on the location.