Customers` Favorites
Customers` Favorites
“I spoke with 2 people yesterday who assured me that my complaint and refund would be handled in a timely manner by the location that the problem occurred and still have not been contacted. I was on a road trip home and stopped at a location near Des Moines, Iowa. We stopped on 3/11/2025. I placed an order online at 4:22 pm. We pulled in shortly after and proceeded to follow the instructions of pulling into a stall, checking in on the app and putting in the stall number. The progress bar showed the order was sent to the kitchen. About 20 minutes had gone by and still no food had come out, the drive thru line was moving slowly, so I didn't want to bother the employees if they were short staffed or overwhelmed. 40 minutes had now gone by and I decided to hit the red order/call button. After about 2 or 3 minutes, a lady got on the intercom and asked what I wanted. I proceeded to explain I had checked in for a mobile order and then she right away told me to come inside. I thought that was a bit strange since it's employees only and the kitchen where non-workers should not be allowed for sanitary reasons. Once I came in, she asked what I wanted to order. I explained that I had placed a mobile order and had been waiting 40 minutes. She then scrolls through the screen and tells me that they don't have ice cream. If they knew this as soon as the order was sent, why did someone not come out and tell us. 2 items that were placed had ice cream in it, so I asked if they could just refund those. She then tells me that they can't refund anything and that I would have to request it in the app. I then ask if I can just get a soda to replace the specialty float they couldn't make. She reluctantly said yes after asking if I was going to request a refund for both items they didn't have. After explaining that I have been waiting for 40 minutes, not one of the 4 employees in the store offered an apology or an explanation why my food and drinks had been sitting and not brought out. The girl who initially told me to come inside, instead of grabbing the drinks and handing me my food, she proceeds to complain about the shift and tells the other employees to clean up and she leaves. The guy working the drive thru is saying how the day had been slow, which if that's the case, why am I being asked to come into the kitchen to grab my own food after 40 minutes. I eventually had to ask for my bag of food and multiple drinks because, although it's painfully obvious that I am inside the location that I should not be in, waiting for food that apparently has been made but nobody wanted to bring out, even though that is their litteral job. I get my food and by the time I get back to my car after all is said and done, it has now been 50 minutes from the time I placed my order. Needless to say, the food was cold, soggy and gross and the drinks were completely watered down. But after the interaction that was just had, I wasn't about to ask for it to be remade because at this point I had been in my car with 4 kids driving already for 6 hours, with 4 more to go and this had already set us back almost an hour longer than planned. I contacted someone by phone as well as the texting option and both stated they could not process a refund but would escalate my complaint and have the management contact me. I stated multiple times I did not wish to speak with anyone from the stores location due to the extreme unprofessionalism of the staff. The food was not able to be eaten on top of items I did not receive and feel that it is more than reasonable to expect a full refund.“
Customers` Favorites
“love the experience! great burgers and shakes, plus the staff went above and beyond by finding my daughter's shirt that we left behind and mailed it back to us! this staff is TOP NOTCH!“
Customers` Favorites
“They had their food truck at my work today!! I got the Boom Boom burger and omg it is now my new favorite burger!!! Soooo awesome!!“
Customers` Favorites
“First time eating here. Friendly staff, fast service, reasonable prices, generous portions and delicious burgers and fries. I enjoyed the mushroom Swiss burger with perfectly seasoned crinkle fries. Our daughter is home from college, and she told us that’s the best burger she’s had in a long time. She had the bacon cheeseburger. Hubby had the double cheeseburger, it looked great too. He must’ve enjoyed it, he ate the whole thing! Glad we found this place, we will be back.“
Customers` Favorites
“The chicken sandwich is fire and the staff is great“
Customers` Favorites
“The rumors are true.. the food is too tasty to pass up.. I have recommended this place countless times already“
Customers` Favorites
“We have nothing but good comments about the food, desserts and staff. We enjoy all sandwiches and love the fries. Staff are very friendly and courteous. We keep returning 🩷“
Customers` Favorites
“Great food and beer, and very friendly staff. We come here every time we visit Des Moines!!“
Customers` Favorites
“Amazing food and at a reasonable price and not a bad wait time.“
Customers` Favorites
“everything was delicious“
Customers` Favorites
“Best Burgers around! Never had a bad experience from their beginning.“
Customers` Favorites
“dan is the man! my buddy Nathan from the synagogue inspired me to leave a note of happiness 😊“
Customers` Favorites
“Great food and Great atmosphere!“
Customers` Favorites
“came over 3 hrs away, there food is excellect.“
Customers` Favorites
“love the experience! great burgers and shakes, plus the staff went above and beyond by finding my daughter's shirt that we left behind and mailed it back to us! this staff is TOP NOTCH!“
Customers` Favorites
“Couldn’t recommend this place enough. We had a wonderful time tonight for a work outing. Called and made a reservation a week prior. Decor, atmosphere, and vibe was phenomenal. Our waitress, Kennedy, was a joy to have—attentive, friendly, and upbeat! Food was delicious! I think that’s one of the best breaded tenderloins I have had. It was thick, juicy, flavorful, and delicious! And what a pleasant surprise to be able to play DJ Bingo while there! It was truly a great time! Will be back!“
“I am the type of person that loves positivity and giving great reviews. Give honor to where honor is due. And I give great reviews, call the managers and praise the service all the time. I have also had my share of terrible service and/or food and usually do not say a word. The experience I had this afternoon at Culvers in Ankeny was horrendous. The food that is. The drive through guy that took my order, payment and delivery was so kind and helpful. I ordered a cod dinner and was only able to eat some of the fish. The 2 sides I ordered were cheese curds and fries. Both were so cold, hard and dry. I was so disappointed. The roll that came with it was cold, hard and dry as well. The butter was good! I did eat most of the fish but it too was tough. WHAT has happened to Culvers? Don't they realize that they are not the only option for food? Sad to say but I will be going to those other options for my meals in the future. The concrete I ordered was sloppy (down side of cup) and melting but did taste good. I HATE leaving a poor review but come on Culvers. Do better. Be better. If it had been just 1 food this review would never have been written. Oh, side note. This was after the lunch rush and before dinner rush. It was close to 2. Got right into drive through with no waiting. Disappointed.“
Customers` Favorites
“i love bbops .. they made an oops on temderloin but i didnt care cause ibwas hungry and on limited time.. lunch break merp. but theyvare always so good“
Customers` Favorites
“This is a delightful dining experience. The food is delicious, the servings are very generous, and the prices surprisingly moderate, especially as compared to other fine dining establishments in Des Moines. Pleasant, airy setting and attentive service.“
Customers` Favorites
“OMG food is amazing and hot. Friendly service. I will go no other place for breakfast when I am in this area.“
Customers` Favorites
“Very friendly staff and a wide variety of food on the menu.“
Customers` Favorites
“Super fast service for lunch! Tenderloin was yummy!!!“
Customers` Favorites
“The crew is always nice and always professional ?“
“I give my positive review“
Customers` Favorites
“Atmosphere today got a low score because of the massive Construction almost around the building it was a it confusing but the burgers are still great and and the fries are kickin!?
Parking: As of right now there's not much parking there at all because of all the construction but if you look to the east a little bit there is more than plenty“
Customers` Favorites
“We got our food to go. It was ready way quicker than we expected. Staff was very friendly and engaging also.“
Customers` Favorites
“I really enjoy the Sourdough Melt. not a lot of options out there for sourdough or melts so I swing by and make it a double 🫠“
Customers` Favorites
“Okay as far as greasy IHOP food goes, this place was pretty good. I was amazed to see how modernized it was and on top of that, how clean it was. Food was good for what it is. Service was pretty on point, restrooms were clean ? and we found lots of free parking.
Kid-friendliness: Kid friendly menu and coloring pages
Wheelchair accessibility: Accessible spaces,entry and layout.“
Customers` Favorites
“Went through the drive thru yesterday for lunch for my toddler. The line was crazy for drivers side so we went through passenger side and I let him pass the money out his own window and get his food. He loved it and the guy working the window was amazing with him! He had the biggest smile!“
Customers` Favorites
“I’ve been a regular here for years until I moved to another city but I still work in Grimes and I got my co workers food today from here. The bartender was super nice on the phone and in person. When we got the food back to my office everything was perfect. The food was amazing. My boss who usually trashes anything I order if it isn’t something in his usual food places, well he absolutely loved it and said next time we ever get burgers that’s where we are going from this point on! Thanks again Uptown!“
Customers` Favorites
“The burger was excellent and they have a large selection of sides. The waitress was friendly, quick and efficient. My husband’s first time there, will definitely visit again.
Parking: Kind of a strange setup, the parking is in the rear and you have to walk around the building to get in.“
Customers` Favorites
“Stopping for a couple days in Des Moines on the way west I was delighted to find such a great place. When I saw a local place that had gyros I knew I had to go. I was not disappointed. Far from it. Delicious food. Fast and friendly service. And the owner came out to meet my motopup Izzy. I know I'll be stopping here the next time I'm in Des Moines. Do yourself a favor and try it.“
Customers` Favorites
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“Drive thru at this McDonalds is the way to go. Eating inside is fine too, but this store never really messes up my orders, the food is always HOT, and I love that. The workers are great listeners when taking the orders. This store just nails performance over all. They need to start selling Chicken McGriddles again, and then it would be a perfect score for them.“