Customers` Favorites
Customers` Favorites
“I spoke with 2 people yesterday who assured me that my complaint and refund would be handled in a timely manner by the location that the problem occurred and still have not been contacted. I was on a road trip home and stopped at a location near Des Moines, Iowa. We stopped on 3/11/2025. I placed an order online at 4:22 pm. We pulled in shortly after and proceeded to follow the instructions of pulling into a stall, checking in on the app and putting in the stall number. The progress bar showed the order was sent to the kitchen. About 20 minutes had gone by and still no food had come out, the drive thru line was moving slowly, so I didn't want to bother the employees if they were short staffed or overwhelmed. 40 minutes had now gone by and I decided to hit the red order/call button. After about 2 or 3 minutes, a lady got on the intercom and asked what I wanted. I proceeded to explain I had checked in for a mobile order and then she right away told me to come inside. I thought that was a bit strange since it's employees only and the kitchen where non-workers should not be allowed for sanitary reasons. Once I came in, she asked what I wanted to order. I explained that I had placed a mobile order and had been waiting 40 minutes. She then scrolls through the screen and tells me that they don't have ice cream. If they knew this as soon as the order was sent, why did someone not come out and tell us. 2 items that were placed had ice cream in it, so I asked if they could just refund those. She then tells me that they can't refund anything and that I would have to request it in the app. I then ask if I can just get a soda to replace the specialty float they couldn't make. She reluctantly said yes after asking if I was going to request a refund for both items they didn't have. After explaining that I have been waiting for 40 minutes, not one of the 4 employees in the store offered an apology or an explanation why my food and drinks had been sitting and not brought out. The girl who initially told me to come inside, instead of grabbing the drinks and handing me my food, she proceeds to complain about the shift and tells the other employees to clean up and she leaves. The guy working the drive thru is saying how the day had been slow, which if that's the case, why am I being asked to come into the kitchen to grab my own food after 40 minutes. I eventually had to ask for my bag of food and multiple drinks because, although it's painfully obvious that I am inside the location that I should not be in, waiting for food that apparently has been made but nobody wanted to bring out, even though that is their litteral job. I get my food and by the time I get back to my car after all is said and done, it has now been 50 minutes from the time I placed my order. Needless to say, the food was cold, soggy and gross and the drinks were completely watered down. But after the interaction that was just had, I wasn't about to ask for it to be remade because at this point I had been in my car with 4 kids driving already for 6 hours, with 4 more to go and this had already set us back almost an hour longer than planned. I contacted someone by phone as well as the texting option and both stated they could not process a refund but would escalate my complaint and have the management contact me. I stated multiple times I did not wish to speak with anyone from the stores location due to the extreme unprofessionalism of the staff. The food was not able to be eaten on top of items I did not receive and feel that it is more than reasonable to expect a full refund.“
Customers` Favorites
“Great environment and delicious food and shakes“
Customers` Favorites
“First time eating here. Friendly staff, fast service, reasonable prices, generous portions and delicious burgers and fries. I enjoyed the mushroom Swiss burger with perfectly seasoned crinkle fries. Our daughter is home from college, and she told us that’s the best burger she’s had in a long time. She had the bacon cheeseburger. Hubby had the double cheeseburger, it looked great too. He must’ve enjoyed it, he ate the whole thing! Glad we found this place, we will be back.“
Customers` Favorites
“As a Crossing Guard I always wanted a place after work to unwind and relax. And I finally found that place at Lachele's Fine Foods! Great food even greater service and employees. Definitely worth the price for a great time.“
Customers` Favorites
“The chicken sandwich is fire and the staff is great“
Customers` Favorites
“The rumors are true.. the food is too tasty to pass up.. I have recommended this place countless times already“
Customers` Favorites
“Great food and beer, and very friendly staff. We come here every time we visit Des Moines!!“
Customers` Favorites
“Amazing food and at a reasonable price and not a bad wait time.“
Customers` Favorites
“We have nothing but good comments about the food, desserts and staff. We enjoy all sandwiches and love the fries. Staff are very friendly and courteous. We keep returning 🩷“
Customers` Favorites
“everything was delicious“
Customers` Favorites
“Best Burgers around! Never had a bad experience from their beginning.“
Customers` Favorites
“yes.....HOWEVER it's hit OR MISS!!! Sometimes it's literally freezing in there. and today.. well... today 😡🙄 Stopped in for a late lunch on my way home. I was so excited the overhead doors were open! Well, new shift bartender comes in and CLOSES THE DOOR. 🙄😡 If you have TWO tables who are sitting directly in front of the door, looking at you crazy while you struggle to close the door, maybe you should ask if they mind. I immediately CLOSED my tab. And the bartender just laughed about it when both of her waitresses let her know their tables were asking why the door was closed. It's Iowa, we crave days like this and being able to enjoy them. I would not have ordered my food if I knew the door would be shut, I would just go home and sit on my deck!!!“
Customers` Favorites
“came over 3 hrs away, there food is excellect.“
Customers` Favorites
“Great food, great service. Daily specials are great. Tony Konece knows how to run a business. Highly recommend!!!“
Customers` Favorites
“Had a great time celebrating my anniversary at the Django. We ordered the soup for the day, ratatouille, poutine, Brussell sprouts and crème brûlée for dessert. It was delicious, will definitely come back to try more of their menu selection.“
Customers` Favorites
“i love bbops .. they made an oops on temderloin but i didnt care cause ibwas hungry and on limited time.. lunch break merp. but theyvare always so good“
“I am the type of person that loves positivity and giving great reviews. Give honor to where honor is due. And I give great reviews, call the managers and praise the service all the time. I have also had my share of terrible service and/or food and usually do not say a word. The experience I had this afternoon at Culvers in Ankeny was horrendous. The food that is. The drive through guy that took my order, payment and delivery was so kind and helpful. I ordered a cod dinner and was only able to eat some of the fish. The 2 sides I ordered were cheese curds and fries. Both were so cold, hard and dry. I was so disappointed. The roll that came with it was cold, hard and dry as well. The butter was good! I did eat most of the fish but it too was tough. WHAT has happened to Culvers? Don't they realize that they are not the only option for food? Sad to say but I will be going to those other options for my meals in the future. The concrete I ordered was sloppy (down side of cup) and melting but did taste good. I HATE leaving a poor review but come on Culvers. Do better. Be better. If it had been just 1 food this review would never have been written. Oh, side note. This was after the lunch rush and before dinner rush. It was close to 2. Got right into drive through with no waiting. Disappointed.“
Customers` Favorites
“Great environment and delicious food and shakes“
Customers` Favorites
“OMG food is amazing and hot. Friendly service. I will go no other place for breakfast when I am in this area.“
Customers` Favorites
“dan is the man! my buddy Nathan from the synagogue inspired me to leave a note of happiness 😊“
Customers` Favorites
“The crew is always nice and always professional ?“
Customers` Favorites
“Love everything about this place!!“
Customers` Favorites
“Super fast service for lunch! Tenderloin was yummy!!!“
Customers` Favorites
“Atmosphere today got a low score because of the massive Construction almost around the building it was a it confusing but the burgers are still great and and the fries are kickin!?
Parking: As of right now there's not much parking there at all because of all the construction but if you look to the east a little bit there is more than plenty“
“10 dollar personal pizzas! No limits on topping.“
Customers` Favorites
“A beautiful and fun bartender took care of me tonight! She let me know that during all NCAA football and NFL games, the first 10 beers on tap are $2.00 each (I got Blue Moon ?). I also found out that Clonefest is $3.00 during any Iowa State football game and Hawktoberfest is $3.00 during any Iowa game.Bartender (Jeanine P.) talked me into a pumpkin pie shake yummy ?“
Customers` Favorites
“OMG! Their biscuits and gravy are fabulous! I'm on a diet and had to get me some! Winning!“
Customers` Favorites
“We got our food to go. It was ready way quicker than we expected. Staff was very friendly and engaging also.“
Customers` Favorites
“Hands down my favorite bar. All the bartenders rock, the space is cozy, the drinks are actually reasonably priced, and they don’t skimp on the liquor. If it’s a busy night it can be HARD to find seating, but that’s most bars to be fair. Highly recommend“
Customers` Favorites
“Went through the drive thru yesterday for lunch for my toddler. The line was crazy for drivers side so we went through passenger side and I let him pass the money out his own window and get his food. He loved it and the guy working the window was amazing with him! He had the biggest smile!“
Customers` Favorites
“Stopping for a couple days in Des Moines on the way west I was delighted to find such a great place. When I saw a local place that had gyros I knew I had to go. I was not disappointed. Far from it. Delicious food. Fast and friendly service. And the owner came out to meet my motopup Izzy. I know I'll be stopping here the next time I'm in Des Moines. Do yourself a favor and try it.“
Customers` Favorites
“Love eating here and watching sports. Great food and lots of fun people.“
Customers` Favorites
“{{restaurant.reviews}}“
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“mcdonald’s… oh my mcdonald’s..
this drive thru.. LEGENDARY. as soon as i thought. let’s continue.
instantly i got to the ordering speaker and i said.. “120 nuggets please! extra crispy if possible!”
shortly, i went to pay. sweating, i shake my card to the reader and instantly got greeted matthew. oh matthew, you beautiful man. our eyes met and it was instant comfort to the hole being burnt in my pocket. shaking, i pulled forward waiting for my nuggets.(and sweet and sour sauce).
he met me again. he really did. “order for morgan? 120 nuggets?”… “yes” i mutter to myself, helplessly infatuated. as i took my first test bite i realised.. no. it’s not matthew i was attracted to. it was the nuggets. thank you ronald, for this passionate journey. mwah“