Steak 'n Shake
$ • Burgers, Fast Food
Hours:
815 S 51st St, West Des Moines
(515) 461-4997
About Steak 'n Shake
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Steak 'n Shake Reviews
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I purchased food on the mobile app for delivery. My food was never delivered. They still took my money. They sent me an email saying they canceled my order but still haven't returned my money. there's absolutely no way to speak to a person on the phone and I've sent numerous complaints through every avenue that I can email the mobile app this website on Facebook. I will never go back there again You just bought yourself $42.67 worth of bad advertising! Hope you're happy with yourself.
The quality of our local steak and shakes have significantly improved along with the staff. Much cleaner, tastes better, and even seems more filling than it used to. On top of that the new company policies like banning microwaves, beef tallow for their fried goods, and grass fed beef for the burgers. It went downhill a while ago but I can definitely say it has done a complete 360 and has honestly been one of our families favorite quick fast food locations now. Definitely better...read full review
This place peaked decades ago and has now settled for being a meme that serves trash. Courting MAGA means they know they’ll be out of business in 2-3 years and are milking it until then. Eat at your own risk.
Menu
Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 10PM |
| Saturday | 11AM - 10PM |
| Sunday | 11AM - 9PM |
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Steak 'n Shake offers delicious food, featuring standout items like the double butter burger with grilled onions and skinny salty fries, along with the classic double cheeseburger. The restaurant maintains a busy atmosphere, and every time customers visit, they often find the food quick, affordable, and good. The service at the drive-thru and self-order kiosks is generally efficient, though some may experience wait times. Many employees are noted for their kindness and manners, going above and beyond to assist customers, such as helping an elderly couple and refilling drinks.
Recent reviews highlight great service and a clean environment, with customers enjoying the $6 double cheeseburger and tallow fried shoestring potatoes. While some long-time fans express nostalgia for the past and feel the experience has become less unique, others have praised the fresh and delicious food. The new model of relying on kiosks has led to mixed feelings, as it has made the experience more like other fast-food chains. Concerns about the portion of cheese served with fries and the temperature of the cheese have also been mentioned. Nonetheless, many customers still find the fries spectacular, especially when compared to nearby competitors. Shakes are available after 3 PM, and some customers have even received complimentary shakes due to minor errors, appreciating the overall service.