Panda Express in Chicago

“Their manager and Yoseline are nice. I see them wash their hands when they need too. Most of the evening crew here are nice! The food here is prepared fresh when they run out! I just like this place!? For spicy lovers try the new Buldak chicken and kung pao!“

“It’s the peak of *American* Chinese food. Don’t expect genuine Chinese food, but that isn’t what Panda Express is trying to offer. American Chinese food is its own thing. They know their audience base and they serve them perfectly well. Good serving sizes, wait times, and reasonable prices. One of my favorites.“

“Whenever I come here the food is spot on and always good no real complaints at least regarding the food but the young girls working the drive thru can be inconsistent. Sometimes they are very nice and give no issues but other times they seem stand offish and not friendly.“

“I generally don’t have any issues at this location. It’s fast food so treat it as such. The staff is nice but lack proper training which is no fault of their own, rather management. They don’t give samples anymore so I asked a simple question whether one of their entrees was sweet or savory and the answer I got was that it’s spicy. That’s great but now what I wanted to know. I repeated the question 4 times before giving up and asking someone else ha. Food quality and portioning can be a little inconsistent as well. Training fell through the cracks all around it seems. It’s not a full service restaurant so don’t come in with those expectations and you won’t be disappointed“

“This is actually the best Panda Express I've ever been to. Mark is fantastic and one of the reasons I began to visit Panda Express regularly again. Last night was a disappointment, they forgot the teriyaki chicken portion for one of the Bigger Plates we ordered. We went home and noticed and I drove 15 minutes back to get the missing item. They replaced it, which was great, but unfortunately, Ana couldn't help but make a passive aggressive remark about how I didn't bring the food back. I didn't get it, what was I supposed bring back? Should I have brought back the whole order while my family waited another 30 minutes to eat? Would she have replaced the whole order or forced my family to eat a bunch of cold food?Mostly positive visits, but if you screw up, just fix the issue don't make passive aggressive remarks and make the customer feel bad for coming back to get everything they paid for.“

“I work on a hybrid schedule and during my in office days at the board of trade building i eat here almost every day. Great place with high-quality food, friendly staff, and quick service. If you come here at noon it may be quite busy, the rest of the day it’s very chill. Definitely recommend as a lunch spot if you work downtown !“

“I'm an everyday Panda Express customer and I'm obsessed! 😊 Despite the constant lines, they move super fast and the food is always fresh, hot, and delicious. The staff are pros at getting customers in and out quickly, but they're also super nice on slower days.

Kudos to Panda Express for their smart bag policy - they only give bags for to-go orders. If you're eating in, they encourage you to ditch the bag, which is genius for reducing waste. And if you need to take leftovers, just ask! It's such a simple but effective way to reduce waste. Love it! 5 stars all around - can't wait for my next bowl of orange chicken!“

“UPDATING recent August 27th visit. I stand in line behind a couple of difficult male customers, then when Im finally able to see what I went there for, the pans were 1/4 filled, looked very dry and unappealing. When the server asked what I wanted and I stated I had changed my mond as the food was NOT fresn, she just said OK. NO offer to ask fir more. I left. This location has consistently hasmd massive turnover resulting in lower quality - my major reason as to why I usually pick up.

I don't go as often as before. After several years (4-5) and the menu only caters to Teriyaki (several of those), and all things chicken. We're asked for suggestions, but it appears they get tossed. I know mine have been discarded as it's been about 5 years old and I've never seen a suggestion I/We submitted even on a Limited time...

Then too their sales must be declining because the Survey feedback rewards that didnt need to be used so quickly, now must be redeemed in under 10 days or they are lost.

It was nice when I /we didn't feel strong armed into dining two or more times a week on their limited food menu.

I have now come to believe they are experiencing a decline in customers causing them to make changes that I/we believe we're not well thought out. Less than 2 weeks to redeem - really!

I /We don't know about others, but I /we can't have or care to have rice and or noodles daily. We are gradually being sent elsewhere“

“Food was good, egg rolls were slightly burnt. Service was awesome and friendly, as always. Chicago temps change a lot. We had 70 on Saturday and very much colder today. I can see my breath outside-type of cold. After walking in the windy city, I was just a bit disappointed because I never got to warm up. My fingers are still really cold after 30 minutes of being here. Restaurant is pretty empty, peaceful. Usually lines pick up by noon. Bathroom facilities were very clean. Seating is comfortable. I dont like how I joined Planet Fitness next door and this place is a hard daily temptation lol“

“Absolutely delicious! I truly loved every single dish. The flavors were amazing, everything tasted fresh, well-seasoned, and perfectly cooked.
From start to finish, the food exceeded my expectations. You can tell a lot of care goes into their cooking. I would 100% come back and highly recommend this place to anyone looking for great Chinese food in Chicago.“

“⭐️⭐️⭐️⭐️⭐️
I had a really great experience at this Panda Express location recently. The restaurant was clean, the food was fresh, and the service stood out in a way that deserves recognition.

There was one team member in particular — her name was Kianna — who made a lasting impression. She was incredibly polite, attentive, and efficient. Even during a busy rush, she kept the line moving quickly without making anyone feel rushed or overlooked. She had such a positive energy and was clearly committed to making sure every guest left happy.

It’s rare to come across someone who takes so much pride in their role, especially in a fast-paced environment like this.

Overall, the food was great, but the service made it even better. Kianna is a star employee and truly elevates the customer experience. Management is lucky to have her! Thank you for your hard work guys !“

“The weather was very cold. I loved the watermelon water and another one was mixed. Delicious. Everything was nice the two times I visited that state we went there and we liked it.

Kid-friendliness: They have a menu and you can choose sizes for children.“

“During my recent visit, I was impressed by the team's dedication to providing excellent customer service. The staff's attentiveness and friendly demeanor contributed to a pleasant dining experience. Their commitment to maintaining a welcoming atmosphere and ensuring efficient service was evident throughout my visit. It's clear that the team's dedication to excellence plays a significant role in creating the positive environment at this location. Plus the food was 🔥“

“Kate waited on me and my daughter. She was fantastic! Excellent customer service with a smile. She was a very pleasant young lady. She made sure we received fresh food from the kitchen. We were really able to sit down and enjoy our freshly made food items. Everything was great!“

“This spot is the one I always prefer. I visit plenty of restaurants but to this restaurant I constantly return again and again. The stuff is very amicable and the cooking they serve is so good. I would always prefer to have a good dinner in this place. I highly recommend this place.“

“To the worker who paid for the man’s food about three days ago, I commend you. I almost volunteered to pay when I heard you’d cover his meal. I am 100% amazed at the amount of empathy and kindness you portrayed and I really wish I would have gotten your name to include in this review. Panda Express has clearly hired a compassionate and beautiful person to work for them. And I 10/10 would come back here again.“