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“I recently visited Dunkin’ Donuts and ordered a regular coffee with cream and a hot chocolate. The coffee was great—smooth and just the right balance of flavor. The hot chocolate was a bit too sweet for my taste, but it was still drinkable. The shop was spotless, and the service was prompt with minimal wait time. Overall, it was a pleasant experience. Thank you, Dunkin’ Donuts!“
“My wife and I are retired and are very blessed! We could go to a fancy restaurant for breakfast if we wanted to. We choose not to because the crew here at this location are so wonderful. Most times when you go to the major chain places no one is treated like a friend. These guys truly treat us like they are our friends. We love you guys! Oh and Dunk’n makes the best coffee.“
“*Update Nov 2023Started going back to Dunkin recently as I work from home and live close by. The employees now are generally a lot better than they've ever been in the past.They now have employees outside to expedite the line experience during busy hours which is great! Employees in drive thru are now pleasant and quick to fulfill order correctly.Today I went and the people working drive thru were so sweet and offered tons of free samples for the new seasonal items. Was a Greta experience and I will def be back.-----Place is SUPER busy in the mornings/weekends and the parking lot is too small to meet the demand, which causes issues since it's off a busy road. Even when using mobile app to order, I'm constantly having issues where I discover items are missing from order, long wait times, or situations where I'm actually getting a HOT coffee that is luke warm or even sometimes completely cold. Cold food or food that doesn't taste fresh, burnt Bagels... I could go on and on. Honestly the only reason I go here at all is because it's 4 mins from my house and it's on the way to the expressway.“
“I recently went to this Dunkin Donuts, and Jennifer C.was super nice!She definitely deserves a raise.She acted very professional and made my coffee drink perfect.This store was very clean inside,and it's very convenient to my home.I will definitely be back.Thanks for the excellent service.“
“I see a few flying around but this is such good service and employees. I went to this other location and it takes 30 minutes to get my order and when I do half my items are missing but this location is THE BEST. The employees are so kind and always greet me very politely unlike one other location on route 20 which has very slow and rude employees. This location is very quick and has great service I LOVE IT“
“I’ve been going to this location couple times this week, and I noticed that my Matcha medium is legit full of ice than actual Matcha today I went and asked for no ice. The guy Literally gave me this. I asked him why it was empty he said because I asked for no ice. This is insane. Next time have your employees communicate that you’re going to give me nothing for asking for no ice.“
“OMG love it here! Many Dunkin locations have changed the way they do their iced coffees and are inconsistent with there flavors but not this place. They hit the spot!! It brought me back to when I would get the coffees when I was in HS. I’ve gotten the $6 meal deal with the bacon, egg and cheese croissant. Delicious! 😋“
“I am editing my review because for the third time going to this location, my order has been wrong. I dont know who is reading the tickets when making food but they need to go a little slower and read what the ticket says because there is a clear difference between a BcnEggChz and a SsgEggChz and I am not a fan of bacon.“
“This is the Dunkin' I have been going for a while and I love it. I always stop by before I head to the Metra for school and even when I don't have school I still make effort to stop by because they treat me so well. One employee Irma always treats me very nicely and with respect and she always knows my order by memory. Best Dunkin' in Elgin!“