“The staff are friendly and the food is good, but the hours listed for this location is not really correct. More often than not, they'll stop serving food by 8:30 or sooner because they'll already have cleaned everything. Which is understandable, but disappointing when I get off work at 8:20 and they're already done for the day.“
“Tenika has worked the drive thru the past few times I've visited and she's wonderful. She's friendly, polite, and makes the overall experience wonderful. I'd highly recommend visiting this store because the food is always delicious and when you have someone like Tenika taking your order, it allows this restaurant to stand out. In a world where it's almost rare to have a friendly face in a drive thru, it's a blessing to visit this store where you're always greeted with a smiling face.“
“I had such a great experience at this subway the sandwich artist name is Lisa! Although she was working by herself at a busy moment she went above and beyond for me! She was so friendly and kind and our sandwiches were amazing!! Thank you Lisa and she definitely deserves a raise!“
“yes I recommend I had a small problem and the GM made sure that she went beyond helping me to fix a situation I will continue to patronize Jimmy John's especially the location I go to on merchant Street in Decatur Illinois which is downtown location thank you“
“Been to another restaurant in the East Coast. Didn’t realize it’s now here in Illinois. The good news is that the food is good, just as I remembered from the East coast.The problem is that this restaurant is seriously understaffed for lunch. Had to wait over 25 minutes to get a regular chicken Parmesan sandwich. There was only three people working. One was working the grill, another putting toppings on the sandwich. The last person had to take orders and serve the sandwiches as they are made.Didn’t realize that EVERYONE sitting there was waiting for their sandwich. Furthermore, they were getting a long list of online orders.Food was good. Service was not so much. Simply too long.“