Portillo's Gurnee
$ • Fast Food, Salad, Burgers
Hours:
6102 W Grand Ave, Gurnee
(847) 264-5060
Customers' Favorites
Portillo's Hot Dogs Reviews
Great burger, however just like everyplace else since covid has ended some of the employees dont have any idea what customer service is or how to clean off a table. The person wiping down the table did just that wiped the food off the table right onto the floor and the chair i was going to sit in. I did mention that there was burger, ketchup on the chair and the guy gave me his towel to clean it myself. LOL, what a joke. Whatever they where paying him was to much. Entitlement...read full review
Some of the mustard was even inside the bun of my polish dog, though most was all over the outside. A total mess to try and eat. Thank goodness I didn't get this as drive though. I ate it with a plastic knife & fork.
Ratings
Hours
Monday | 10AM - 10:30PM |
Tuesday | 10AM - 10:30PM |
Wednesday | 10AM - 10:30PM |
Thursday | 10AM - 10:30PM |
Friday | 10AM - 11PM |
Saturday | 10AM - 11PM |
Sunday | 10AM - 10:30PM |
I ordered in the drive thru and when I got home I noticed that some food items were missing. I drove back and provided them with proof of purchase. The guy that I first spoke was very nice and attentive. He immediately informed the manager and prepared the items I was missing. The manager was very apologetic and I appreciated the timeliness in addressing the situation. Thank you!