3.6
Good
192 Reviews
205 West Deyoung Street, Marion · 5.52 miles
Customers’ favorites
- BBQ Chicken Wings
- Pepperoni Pizza
- Tater Tots
- Lava Cake
“I don't just jump and throw five stars out. If you've followed me for any of the last 15 years, you would know that . With that knowledge, I am giving five stars to this location because of the evening shift manager, Suzy. I had a problem with the app. The app said the hotel was not able to be delivered to. It's 2 mi from the delivery place. Couldn't figure out the app, couldn't get much customer service from the stupid AI that Domino's uses.. But when I called the local shop, I couldn't get any help from the people on the phone, so I politely asked him to please give me a manager. When Suzy came on I gave her my spiel about being stranded at the hotel and I figured it'd be no problem. I'll just order pizza and a drink on the app and be okay till I'm picked up in the morning, and that was not how it ended up going down. I told her I don't like giving my credit card out over the phone. I was just wanting to get a small pizza for some food because I hadn't ate all day. Suzy took it upon herself, hearing the situation that I was in and the problem I was having, she graciously offered to make this meal on her. I reluctantly accepted as I wanted to take care of it with corporate but corporate doesn't do things in the evening and I was starving. Suzy saved my night, cured my hunger and made a new friend. Hey Domino's you ought to give some praise to this manager, Suzy. She did her customer service. She took care of the customer and she provided service. I plan to thank her in person tomorrow when she comes on her shift. (I did) But I think Domino's should let her know that they appreciated her keeping a customer happy. Because I really didn't want to call Pizza Hut or the other company. I don't like those pizzas. I only like my thin crust Domino's. Thank you Suzy for doing your job above and beyond. I know that what you did was special. And I let your driver know that you were special for doing that. Thank you thank you thank you. Crazy”