Starbucks
Coffee Shops
Hours:
2518 W Jefferson St, Joliet
(815) 730-1376
About Starbucks
Starbucks Reviews
Ratings
Hours
| Monday | 4:30AM - 9:30PM |
| Tuesday | 4:30AM - 9:30PM |
| Wednesday | 4:30AM - 9:30PM |
| Thursday | 4:30AM - 9:30PM |
| Friday | 4:30AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 5AM - 9:30PM |
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Starbucks offers a variety of hot and cold drinks, with many customers returning for their favorites like the “venti, white chocolate mocha, almond milk, no whip.” The location is known for hot drinks that do not taste like the cup they are served in, a feature appreciated by frequent visitors. However, recent experiences have been mixed.
During a visit around 6:30, the place was super packed, a rare occurrence, but the staff worked quickly and efficiently, apologizing for the wait. One employee, Aaliyah, was notably helpful, suggesting alternatives for the Medicine Ball drink when it was out of stock, and showing kindness in her service. Her helpfulness left a positive impression.
In contrast, another visit involved less favorable service. The staff member with orange shades was friendly until after the payment, when her attitude seemed to shift. She handed over the hot drink, then dropped it into the customer’s hand and quickly turned away, which was alarming. The customer also noted that the drink did not taste like a typical white chocolate mocha, possibly due to insufficient white chocolate syrup, but the main issue was the inconsistency in service. The customer felt that being nice initially and then not afterward was not acceptable, especially after tipping. The interaction left a negative impression, and the customer expressed disappointment with the treatment received.
Additionally, concerns about cleanliness were raised, as the outside of the cup was dirty and unpresentable. Long lines and wait times have been a deterrent in the past, leading some to stop visiting regularly. Overall, while the location has the potential for a good experience, recent visits suggest that improvements in service consistency, cleanliness, and customer treatment are needed to ensure a better experience for all guests.