Dunkin'

Name: Dunkin'
Address: 4105 Charles St, Rockford, Illinois, 61108, US
Telephone: (779) 774-4090
Price range: $
Rating: 2.4

$ • Coffee Shops, Donuts

Hours:
4105 Charles St, Rockford
(779) 774-4090

Menu Order Online

About Dunkin' Donuts

Dunkin' is a bustling spot where the hardworking staff sometimes struggle to keep up with the demand. Despite occasional shortages and slow service, the afternoon crew stands out for their dedication. The drive-thru may be tricky to navigate, but orders are usually prepared quickly and correctly. However, some customers have experienced issues with coffee availability and flavor varieties, suggesting room for improvement in management.

Recently, some customers noted that their sandwiches were burned, and one mentioned not receiving straws for drinks. While there were moments of disappointment, an employee did step in to address the situation positively. Another employee, Cece, received praise for her amazing service, quickly helping a customer find a drink they enjoyed and making it herself.

However, not all visits have been smooth. One customer reported a long wait at the counter, feeling undervalued despite the staff working hard to handle the rush. Dunkin' could benefit from more employees to enhance customer satisfaction and ensure a better overall experience.