Dunkin' Donuts in Waukegan

“Family decided to go to Dunkin after church. Originally we went to the Dunkin closer to our house that is on N. Lewis. Customer service was horrible there so we left and came to this one. We were greeted when we came in, and the food was delicious. I only put three stars for service because the lady that attended us was slow. Physically slow. So slow that my daughter who is 11 was saying watching her was like she was in slow motion. Like, her movements were very slow, so that you kinda understand what I'm mean. I'm not sure if she is maybe developmentally delayed, and if she is,she was amazing. Or maybe she didn't have coffee yet. Not sure. It's like it took her a moment to register what was being said. At any rate, other than that, (and that wasn't that bad, really) definitely 5 stars for the rest.“

“I recently visited Dunkin' and had an exceptional experience thanks to one of your employees. Alma Brito was incredibly friendly and attentive, making sure my order was perfect and served with a smile. Their positive attitude and professionalism really stood out, making my visit enjoyable. It's clear that they take pride in their work and genuinely care about the customers. Kudos to Alma Brito for providing such excellent service! I'll definitely be returning because of this great experience.

I recently visited Dunkin' and had an exceptional experience thanks to one of their employees. Alma Brito was incredibly friendly and attentive, making sure my order was perfect and served with a smile. Their positive attitude and professionalism really stood out, making my visit enjoyable. It is evident that Alma Brito takes pride in her work and genuinely cares about her clients. Congratulations to Alma Brito for providing such excellent service! I will definitely return for this great experience.“

“A Reliable Morning Pick-Me-Up
Dunkin' Donuts has been a consistent go-to for my morning coffee runs. Their classic iced coffee is always refreshing and flavorful, and the donuts are a delicious treat. While I've occasionally encountered long lines, the service is generally quick and efficient. The staff is friendly and helpful, always willing to accommodate special requests. While I've had a few minor hiccups, such as cold coffee or incorrect orders, these instances have been rare. Overall, I'm satisfied with Dunkin' and would recommend it to anyone looking for a reliable and convenient spot for coffee and donuts ? ?“

“I wish I could give 5, but one thing made my stomach turn. A donut and a medium signature latte with almond milk is the same price as getting a drink at Starbucks. I should be able to differentiate the taste between regular milk and almond milk, but you can't. The thing that made my stomach turn was the 3 gallons of milk in a milk carton unrefrigerated. This was a few days ago, but still puts a bad taste in my mouth knowing that“

“I had ordered some Dunkin before my shift and when I checked my bag ? before leaving I noticed a mistake was done. My order was inaccurate. I let employer that I had received the wrong item. I was still charged difference. I was in rush but felt disappointed for being charged for a mistake.I get a email/call from manager after I told them that I had an error happen to my order. The manager had told me that they'll fix and help me out with a coupon as a courtesy for their mistake.I appreciate that the staff went above and beyond after the incident to fix the issue. The croissant with egg ? and sausage was amazing to enjoy. Way better than Starbucks for sure!Employees need to double check order or say out loud what is inside because if a customer leaves and notices they got the wrong item. It is dreadful to drive ? back.

Vegetarian options: Not sure

Kid-friendliness: Options for the kids

Parking: Small area since there is other stores within the Plaza here too

Wheelchair accessibility: One way in and our so wheelchair ♿️ may or may not fit

Dietary restrictions: Options to choose from menu.“

“i rate this Dunkin' donuts.. oops—i mean this Dunkin' a 5 star on the only number one reason being the drive thru cashier worker!!! so good always gets my coffee order spot on what a rockstar phillip i believe is his name !“