“I have not only eaten here a number of times but have worked here. Seems to me what most of these reviews do not understand is 75% of what you purchase at KFC is hand breaded, which yes takes time. That 30-45 minute wait is not someone singling you out and being rude, that is genuinely the amount of time it takes. Kfc should not be considered fast food because it's very hands on and not time efficient enough for fast food.I understand wanting good customer service, but it also should be returned by being a good customer. The box not only distorts what we say but also what you say. No one should be disrespected customer or staff. And just because the customer is "always right" doesn't give a customer the excuse to be disrespectful. I know first hand the managers at Angola kfc are more than willing to make an order right, and Apologize. Brandon and Craig are both amazing managers and even better people, would it change your attitude to know that they both work 13, 14, 15 hour days? Or that sometimes there are only 2 people working a shift and they've both worked multiple days in a row? No one is oblivious to the fact that yes there are things that could be better, but I know from experience KFC in Angola is not the picture these reviews paint it to be, there are many local regulars who have been coming day after day, year after year, and enjoy the atmosphere, service, food, and experience.“
“I have not only eaten here a number of times but have worked here. Seems to me what most of these reviews do not understand is 75% of what you purchase at KFC is hand breaded, which yes takes time. That 30-45 minute wait is not someone singling you out and being rude, that is genuinely the amount of time it takes. Kfc should not be considered fast food because it's very hands on and not time efficient enough for fast food.I understand wanting good customer service, but it also should be returned by being a good customer. The box not only distorts what we say but also what you say. No one should be disrespected customer or staff. And just because the customer is "always right" doesn't give a customer the excuse to be disrespectful. I know first hand the managers at Angola kfc are more than willing to make an order right, and Apologize. Brandon and Craig are both amazing managers and even better people, would it change your attitude to know that they both work 13, 14, 15 hour days? Or that sometimes there are only 2 people working a shift and they've both worked multiple days in a row? No one is oblivious to the fact that yes there are things that could be better, but I know from experience KFC in Angola is not the picture these reviews paint it to be, there are many local regulars who have been coming day after day, year after year, and enjoy the atmosphere, service, food, and experience.“