“I just want to take a moment to recognize an associate by the name of Nicole S. I am an hour from home and see at some places workers don't care but not in this case, I felt welcomed and cared for in the process. Her heart warming communication and constant apologies to comfort guests were so sweet and genuine. She had a team but half were not visible from the beginning and no one else had a since of urgency and respect for the guests. So I appreciate her, I won't even say how long I waited for them to sort it out with the lobby and dining room full but she has my stamp of approval for sure!!
Nicole S*****s (I'm blocking her last name in case she doesn't want it on there but to make sure it is her in case they have other Nicole's on the team) was amazing and held the line of impatient customers and dashers while the kitchen figured out the orders jammed on the screen. Her professionalism and respect for the guests plus her go get it and I'll fix it willingness despite some customers not speaking their needs and order requests properly so she would be able to assist them, she still kept a smile and communicated well to get the situation fixed and one by one getting the orders together. Her presence just lifted the atmosphere for me. Great job, we appreciate it!“
“I just want to take a moment to recognize an associate by the name of Nicole S. I am an hour from home and see at some places workers don't care but not in this case, I felt welcomed and cared for in the process. Her heart warming communication and constant apologies to comfort guests were so sweet and genuine. She had a team but half were not visible from the beginning and no one else had a since of urgency and respect for the guests. So I appreciate her, I won't even say how long I waited for them to sort it out with the lobby and dining room full but she has my stamp of approval for sure!!
Nicole S*****s (I'm blocking her last name in case she doesn't want it on there but to make sure it is her in case they have other Nicole's on the team) was amazing and held the line of impatient customers and dashers while the kitchen figured out the orders jammed on the screen. Her professionalism and respect for the guests plus her go get it and I'll fix it willingness despite some customers not speaking their needs and order requests properly so she would be able to assist them, she still kept a smile and communicated well to get the situation fixed and one by one getting the orders together. Her presence just lifted the atmosphere for me. Great job, we appreciate it!“