Pizza Hut in Louisville

“My pizza was made perfectly and was ready when I arrived.
Donna was nice & friendly and made sure I was satisfied with my pizza.
The restaurant was clean on the exterior & interior too.
As visitor to Louisville, it's nice to receive great hospitality and great food from a clean restaurant.“

“They only reason Pizza Hut is getting a 6 star rating on this evening is because Kristina was able to help my grandmother get her order placed after the call center had her on the phone repeating herself 10 times only for her order to still not be placed, but Ms. Kristina was very patient and understanding and help my grandmother get her order placed without any problems.... She is amazing and we are greatful she was able to help. Thanks Kristina!!!!!“

“Customer service is great! I went in the store to place and pick up an order and when I got there my daughter called and needed me to pick her up 30 minutes away. I didn't want cold pizza so they gave me their number to call them on my way so they waited to cook until I was headed back and when I arrived my food was just coming out of the oven piping hot. Thank you guys you rock!!!“

“The staff were extremely nice and understanding especially T, Sabrina, & Zach! My grandmother had ordered a pepperoni pizza and they accidentally rang up a cheese pizza without us knowing until we had gotten home so when we called the store T answered the phone and was very nice about everything and willing to make us a fresh pepperoni pizza & that makes us happy so the night shift employees are great with customer service! You should give them a raise most definitely, they deserve it!“

“Genuinely fire, walked in and was greeted with a smile! Asked for the special and didn't know what type of crust I wanted and the guy working the cash register told his personal favorite, pan cooked or something like that! 3 topping large pizza for $9.99 and it was amazing, this my new go to

100/10 ◇“

“I did not mean to leave a bad rating for you guys... There is nothing wrong with your Pizza Hut. As a matter of fact I think your pizzas are the best in the world. But everybody likes what their like. Sorry I inadvertently gave you guys only one star. So as you can see I corrected the mistake.“

“I ordered online on a Friday and after waiting for two hours I called and said it hadn’t arrived. They said it was meant to be delivered by a door dash driver, then apologized and remade the food without a fight. The second order made it fine. It was a long wait but I appreciate that they came through“

“My visit to Pizza Hut on Broadway was absolutely wonderful! The staff here are truly magnificent. They were incredibly helpful and kind, and their positive attitude made the entire experience great.
The restaurant was very clean, which I always appreciate, and the pizza was fantastic. It was a perfect, delicious meal.
I highly recommend this location. The combination of a welcoming, helpful staff and great food makes it an incredible place to get a pizza. I'll definitely be back soon!“

“This location actually makes some of the best food out of all the Pizza Hut’s here in town. But I had to score the service so low because the answering service that you all have answering your calls and taking orders are absolutely horrible and rude! And it’s like they know they can be rude with zero consequences!? Is there a way I can get ahold of whoever is in charge of that business?? And what exactly does or is Puzza Hut doing to make sure that they’re doing what they’re supposed to?? You all should DEFINITELY check in with your customers more to see what’s going on with that and there should be a way to get in contact or leave a msg with the manager at the Pizza Hut if we do have any issues with their customer service… i don’t think that was thought out well enough at all, well not with the customers in mind that shows for sure. And the atmosphere at this location isn’t always the best and now you can’t even eat inside. But if you want some good food you should come to this location on Broadway Vs most of the other ones!“

“I placed an order online with pickup for the next morning. When it was sent to the store, apparently they did not put a time stamp on it, causing the store to just make it. When I called the next day to check on the order, they explained it all this to me. Rather than having to cut my losses, they stated the refunded the order the day before, and would just put in the order again for me to be made ASAP. While a bit of a hassle, I do not blame the store for this but rather their online application. So thank you.“

“Love this location.The food was delicious and hot. Fresh dough it was brown to perfection the way I like my crust. The staff is very friendly and the manager Tracey was so helpful with the special deals they have. She got me together and I love the deal she presented to me. Love the hospitality. Great job guys! I will be back!“

“For years I was done with Pizza Hut, hadn't had very good experiences. This location has earned me back as a customer. I do miss the old days where you sit down and they bring you a pitcher of your drink and the pan pizza came out in a sizzling hot pan. I know in today's world the pan would probably be seen as a liability but it was a fun memory. If you had gotten away from Pizza Hut in recent years, you might want to give them another shot, just my opinion.“

“Was awesome until I noticed a large claw (?) from a lobster or some kind of shellfish reaching from the back of the kitchen. It must’ve been the length of a school bus. I also caught a glimpse of what looked like a 40-foot statue of some sort in the back of the store when I was passing by the front counter, but I couldn’t get a great view. Food was great though, and the service was efficient.“

“customer service was amazing. The manager in charge, Telesha, was a perfect example of somebody doing their job perfectly and going above and beyond to make their customers feel appreciated. I wish all managers were like her in their approach to customer service. This was at the 7th Street store in Louisville KY“

“I recently moved to this part of town and ordered from this location last night. It was cooked so well that we craved it again and ordered tonight. We were not disappointed one bit. Same fantastic taste! I've definitely found my new favorite pizza hut!“

“Usually dont even leave reviews but their oven baked cheesy alfredo and buffalo chicken melt was BOMB🔥 well cooked and hot man one of the first times i felt glad after spending my money and the food actually turned out to be better than expected!! definitely got my moneys worth! 5 star for sure“

“😁 Really well prepared pizza and friendly service. Personally I would have preferred less tomato sauce as it was quite sweet, but the ordering system allows you to tweak this..... I'll know for next time. Great value at $11 on a collection deal 🥳🥳“

“This is by far the best Pizza Hut. All the others suck. I had a location pretty much deny my order and decline my calls and this location hooked me up after the fact I was pretty much scammed. I will be contacting the company and confronting the location that denied my order even though I put an order in almost 2 hours before they closed! Shoutout to this location.“

“Came into the store at my lowest, couldn't feed my kids due to some tramatic unexspectations and humbly asked for help and offered help for food and Victor made it happen.my kids Thank you and I'll pay it forward when I can. Nice to see the community actually care instead of send you away feeling shameful“