McDonald's in Carmel

“Extremely classy!!!

Omar gave great customer service. His thoughtful attitude and attentiveness were appreciated. As a person with professional background in dietary management and corporate matrix governance merchandising I was impressed by this particular location’s unique ambiance and charm.

I was surprised by the lack of patronage represented by volume at the time of my visit. This phenomenon seems to be reflected in the overall price point increase for this particular franchise deterring a larger volume of patrons. The employees behind the counter (master chef included) took the time to come out from behind the kitchen and make their presence known and say hello to me. The manager took the time to ensure the dining area was clean and comfortable for me.

The staff could be heard communicating in a joyful manner while they were preparing the two orders— one for the drive through and one for the dining area. This observation was reassuring to me professionally. I plan to return and bring a group for meetings, as the layout is conducive to this particular need with respect to quality control and customer satisfaction to guarantee that they return on a predictable schedule.

Overall this location sets itself apart from the other nearby competitor as the modern cleanliness and quality standards of the staff are self-evidently superior by their demonstration of responsibility reflecting in their purposeful shared attentive atmosphere culture.“

“From the times I’ve ordered through drive thru, food was piping hot (a great thing) and yummy! When I went inside, I did realize that there’s less employee and customer interaction such as using the kiosk but there’s no free refills ‘station’ unless you ask an employee. Great food, exceptionally clean, and A1 service but sucks that McDonalds are turning into a modernized restaurant :(.“

“I have been coming to this location for years and never have been disappointed. They are so efficient, ESPECIALLY in the mornings when they know people are in a hurry to get to work, will have you in and out of the drive-thru within a few minutes. The food is consistently delicious and I often have regrets if I happen to go to another location and can taste the quality isn’t as good (soggy bread, overcooked/dry patty, etc.) Always great food at this location. Good job to the manager for assembling a good team, they are always friendly and appear to be happy to be there. Good job!“