Chick-fil-A
Fast FoodAbout Chick-fil-A
Chick-fil-A Reviews
59 ratings
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Very mid location. Ask greenwood how to do it right.
Surprised how fast it was even though it was very busy chicken was perfectly cooked tasted fine will visit again
Lot of respectful young people that work there.
Hours
| Monday | 6AM - 10PM |
| Tuesday | 6AM - 10PM |
| Wednesday | 6AM - 10PM |
| Thursday | 6AM - 10PM |
| Friday | 6AM - 10PM |
| Saturday | 6AM - 10PM |
| Sunday | Closed |
Chick-fil-A in Franklin is a friendly and well-maintained restaurant that offers delicious chicken and good service. Customers appreciate the staff’s friendliness and their genuine love for their jobs, which creates a welcoming atmosphere. The staff, including employees like Neil, go above and beyond by providing helpful information about menu options and making the experience enjoyable. For example, Neil introduced a customer to different breakfast burrito options, adding a new favorite. The restaurant is also praised for its cleanliness and atmosphere, which is typical of Chick-fil-A locations.
Customers have shared positive experiences, noting that the food is consistently good, especially the chicken, and that the staff is amazing. One customer mentioned that, despite being a new location, the restaurant is improving and has already built a strong community presence. Service during bad weather was also highlighted, with staff walking customers out with umbrellas, showing genuine care.
However, some reviews mention minor issues like forgetting sauces, which is considered part of the experience, and delays in getting food during busy times. Overall, Chick-fil-A Franklin is seen as a place with great food, friendly staff, and good customer service that continues to improve.