βI placed an order through an app that got ALL messed up -- about half of it wasn't delivered.
No response from customer service on the delivery app, but the restaurant staff was great! They were extremely responsive and found (or replaced) the missing items in no time at all.β
βDelivery Order. Food was tasty. Presentation was lacking. The food was tossed into individual comparts within the food container. A better approach would have been to have parchment paper in each space to absorb grease. Wet naps were provided. Three of the four condiments I requested were included. No marinara sauce for my cheese sticks! Bummer!!!
Overall it was a good value although the order arrived later than expected and the food was lukewarm and slightly greasy to the taste. Otherwise, the dish was satisfying.β
βWe had a wonderful experience at BW3s today! The manager, Nathan, was excellent. He took the time to address our concerns and was friendly, thoughtful, and professional throughout our visit.
Our server, Alpha, was also outstanding. Even though she was the only server working at the time, she handled everything incredibly well. She made sure everyone received their meals in a timely manner and remained attentive and kind to both our table and the other guests. Her hard work and positive attitude were clearly appreciated by everyone in the restaurant.
Overall, the service was exceptional, and we truly appreciated the effort both Nathan and Alpha put into making our visit enjoyable.β
βTyler was my server today. I was so satisfied and honestly he was the best server Iβve ever had at this location. Very detail oriented and just overall so confident and professional. Thank you Tyler for making sure my order was correct and going above and beyondπβ