Papa John's in Indianapolis

“Very pleased how delicious our order was! We have had more than a few pizza fails lately but this was
Baked perfectly, toppings were fresh!
We ordered 2 of the cheese stuffed crust with various toppings.
Was Delivered very fast.
Still So surprised how good our pizza's were kudos to the E. Washington street Indianapolis store....“

“This Papa John’s has quality pizzas and great customer service. No matter what time of day, whatever staff is there is dedicated to making sure you eat happily and are very satisfied. Making pizza your way all day, every day. Love Papa Johns“

“⭐⭐⭐⭐⭐
I just want to take a moment to shout out Jeremiah at this Papa John’s! I came into the store to pick up my order, and he went above and beyond to make sure everything was perfect. Not only did he double-check my pizza to make sure it was fresh and made just how I ordered it! His kindness and attention to detail truly made my experience great. Thank you, Jeremiah! Papa John’s is lucky to have you.“

“Service is good. The staff looks over worked. If they had less stress on them, maybe more training or preparation for the busy hours the rating would definitely go up.Kids are doing the best they can trying to bust their butts to get pizzas out as fast as they can.It’s easy to find flaws in things but when’s the last time you gave someone in the customer service industry a compliment? Food for thought.I love my pizza and I am way too tired to cook so thank you guys.“

“I eat at the Papa Johns on Ditch Rd. often. I order Pineapple Pepperoni Pizza with extra pepperoncinis. I also deliver door dash for this Papa Johns too when I need extra money. The establishment is always clean. They always get the order right. They are always fast, they don't make me wait, and the most important thing is, the food is always delicious. They put the right amount of toppings on the pizza. I've been on a pizza eating binge lately, eating pizza every day, or every other day, and this is where I buy my pizza.“

“Order pizza at 6, pick up was ready at 6:32, there was a mix up that cause one of my pizzas to go missing, and I didn't get it until 7:20, while I waited in store. There was no offer to make it right, discount, refund, or free drink. There was a sincere apology. Great food, terrible, one-off experience.

Update: I have returned twice, and they have made it right since. Once again, food is always excellent.“

“Had a bad experience last night! Ordered my pizza online just to get there and was told they had to remake my pizza. Waited 10 minutes got home realized they didn’t give me garlic stuff crust. Called the manager explained to her what happened she gave me a free pizza 2 for 1 I can’t complain she’s a great manager.“

“Papa John's never disappoints, and today’s experience was top-notch, thanks to Mike! The pizza was fresh, perfectly cooked, and full of flavor, as always. Mike went above and beyond with his excellent customer service — he was friendly, helpful, and made sure my order was exactly what I wanted. It's people like Mike that make this location stand out. Highly recommend Papa John's, especially with Mike leading the way!“

“The young lady was pleasant ☺️ but I would say I don’t understand when food places stop using gloves when preparing food. Touching phones, screens, keyboards and everything and you then place your hand in the cheese to sprinkle it on the pizza is a little yucky to me.“

“I'm giving a rating for the location I went 2 on the West side. I would not give this rating 2 all Papa John's, as I have had bad pizza from other locations. The west side location staff was friendly, they cared about my order being right and the pizza was delicious. “

“I was quite disappointed when I made my order and my points did not get applied, despite my selection to do so, via the app. However, the food arrived shockingly fast and the driver was extremely courteous and had a very positive attitude, a rarity for Indianapolis. If there was a way to have my order corrected and my points applied to the purchase, I would ask that the $20 I paid go to the driver for the exceptional service.I would also like to make the recommendation for adjusting the tip amount after the period of delivery as the standard tip I gave was given under the expectation of a standard delivery and I would have liked the option to update the amount according.“

“Chelsea and her team fixed our night. We had ordered from the Washington Rd location (they must have had an off night, they are usually very reliable), and we waited for the pizza for over an hour with no pizza in sight. We reordered and almost as soon as we had driven over to Rockville Rd, they had our food ready and the manager helped us contact the other location to get a refund on our order. Thank you Chelsea!“

“Walked in and was instantly greeted by Spencer even though he was busy he took the time to acknowledge we were waiting. Then Rick came to the counter as soon as he was done helping another customer. Instantly gave us our food with a fun attempt at pronouncing our last name.
Food looked amazing as soon as we opened the boxes, and tasted even better.
10:/10 recommend this location for great service and pizza.
Thanks Rick and Spencer for making it such a quick and enjoyable experience“

“I’m a Door Dasher. Valentine’s Day 2025 was an extremely busy day for this store. I picked up double orders multiple times from 4:30 pm - 9:00 pm. I can’t say enough great things about the staff and their service! I’ve honestly never been so impressed by a pizza place’s professional and helpfulness! I never had to wait, neither did the other Dashers. They were on top of everything consistently. I never received a complaint from any customers that night. Keep up the excellent work ethics! The 2 young men at the registers were awesome! The cooks were on top of everything! Best Papa John’s I’ve ever been to!“

“Spencer Clark was absolutely PHENOMENAL with customer service! We ordered online and called to verify the order due to a weird cancellation message, they were SO kind and helpful! Customer service needs more kind people like them! Thank you, Spencer!“

“Pizza was great unlike Shelbyville where we always seem to be shorted toppings. The staff not so good. Kid tells me you cant park there, i wasnt blocking anything, i say can i just get my order real quick, i was looking dead at it (in and out in less than a minute if he didnt have a mouth), he goes back to grab it, only 2 orders there, takes long enough for me to have to point out to him which order was mine, he says it it wasnt going anywhere, like duh i knew it was going anywhere and bit my tongue to be as smart back to tell him i was just making sure he knew how to read. Would have used the window if i knew it was operational and wouldnt have to wait 5 mins for someone to acknowledge me at it. Perhaps if the first twl spots in the parking lot along with the closest 10 other werent being occupied by delivery vehicles there would have been plenty of parking. I think that quality seal is supposed to go somewhere on thd box to keep it from opening, if you want to be cheap and use other stickers to place your wasted trees on coupons that are part of online deals and rarely get used then why not one of the ones that has my order information?“

“Truck driver from here. Showed up they were swamped but the night crew Amber /lelahon were super friendly (DESPITE BEING SWAMPED). They were fast and courteous. I have eaten out pretty much everywhere in the US, and I've had a handful of pleasant.THIS IS WAS ONE OF THEM“

“Great place to try out pizzas. Their create your pizza option was really good, and the Twix bites give you heavenly feelings. The chicken wings, along with the different sauces and dipped, are mind-blowing. You can also order late night and experience the same taste as you get in the “

“We ordered delivery last night for dinner with a requested specific delivery time. The order was on-time, correct, hot and delicious! We haven't had Papa John's in 20 yrs but really enjoyed all the dipping sauces, bread sticks and pizza. Definitely ordering from these folks again!“