Customers` Favorites
Customers` Favorites
“Update edit; Here’s a rewritten version of the 5 star review I had posted previously due to today's experience. I have been coming to this location for years and have usually had a positive experience. However, today was extremely disappointing. From the moment I walked in, I was met with rudeness and condescension from the staff member helping me. She seemed irritated from the start, repeatedly asking me to repeat myself even though I was speaking clearly and asking reasonable questions about the menu.
Unfortunately, instead of answering my questions, she became visibly frustrated. As a result, I placed an order for a pizza expecting a deep dish or pan style, but later learned—after receiving my order—that those options weren’t available with the size I selected. That’s something I tried to clarify when ordering, but she wouldn’t explain.
When I asked for a remake of the pizza, she put in the request but then attempted to charge me again. I had already paid nearly $30 for a pizza I didn’t want, and was shocked to be asked to pay another $20 for a second one when the issue could’ve been avoided with better communication up front.
To make matters worse, I was sitting in the dining room and was never informed when the pizza was ready. By the time I realized it and walked up, it had been sitting there so long it was barely warm and had gone soggy.
When I asked to speak to a manager, she curtly told me she was the manager. I then asked for the owner’s contact information and was refused.
Because I’ve had many good experiences here over the years, I’m not going to tell people to stop going. But I will say this: be sure to ask questions about the menu, double-check that your order is clearly understood, and wait up front for your food—because it likely won’t be brought to your table or announced.
I still enjoy the pizza when it’s hot and fresh, but the customer service today was unacceptable. I've never been so upset and disappointed before. I hope the staff, especially those in management roles, receive proper training. If someone doesn’t enjoy working with the public, they probably shouldn’t be in customer service.
I hope the owner responds to this review.”
Customers` Favorites
“Friendly staff, fast service and good food at a decent price . Everything I ordered was hot and I like that they always put a good portion of toppings. Definitely will be going back!”
Customers` Favorites
“My best friend and I went here today, and honestly it was an awesome time. The iced coffee I ordered was delicious, I loved all of the little cat inspired knick knacks and things you can buy. Our appointment felt like it flew by, but it was so fun getting to play with/pet all the kitties. Met an orange one that I wish I could’ve taken home with me but sadly I’m not allowed to bring anymore home 🤣😅. The employees were super nice and helpful too! All around I’d recommend any of my fellow cat lovers to check this place out!”
Customers` Favorites
“Stopped for lunch today. My Boyfriend and I shared the green goddess salad, crab hush puppies, and the chicken sandwich. Aside from the decor being lovely and the bar/restaurant being super clean, the food and service was spectacular! Lily, our server, was extraordinarily polite and helpful with our questions. She was kind enough to ask the kitchen to split our order ahead of time which was much appreciated. The green goddess salad and chicken sandwich were amongst the best we have ever had. Looking forward to checking out their brunch while we are in town.”
Customers` Favorites
“Everything from the kimchi to the kimbap triangles is absolutely delicious. An absolute must try is the iced sweet potato latte with soy milk. It's life changing!”
Customers` Favorites
“Amay Kitchen did not disappoint! Absolutely delicious. Burmese (Myanmar) and Thai food. The Nan Gyi was pure perfection. The spring rolls were fantastic too!”
Customers` Favorites
“We have tried to go to this restaurant for weeks! Finally was able to get reservations last night! Our waitress was wonderful, shared our story with the owner and she is from Rochester so she came out and chatted with us! Farm to table with first class customer service!”
Customers` Favorites
“Staff is very friendly and the food is wonderful. Mugali chicken is the best!”
Customers` Favorites
“LOVE BoPho!!! Food is delicious, iced coffee is my favorite and the owners are the kindest people!!!”
Customers` Favorites
“Friendly service and delicious food, the bento boxes are top notch!”
Customers` Favorites
“My Dad used to take us there when we lived in Auburn. My brother ate there a lot and took the family there. Talk about Coney Island a lot. Susan”
Customers` Favorites
“Great service, delicious food and gotta love their support of local artists!”
“Great show great actors and great interaction! Would definitely come again”
Customers` Favorites
“Absolutely love the food. I’ll gladly drive an hour from Ohio to come here and eat some great vegan food. 11/10”
Customers` Favorites
“OK, so here is my experience tonight with hideout 125. Welcoming and kind greeting at the door. Great service great food from start to finish, the atmosphere. Prefer the new hideout over the old personally. I might just go there tomorrow night for dessert only to get that French toast bread pudding, one more time. 10/10”
Customers` Favorites
“Food and service was amazing. I will definitely be going back. The BBQ was better than the Shabbu. But me and my idiot friends kept trying to drink the broth so that could be the majority of it.”
Customers` Favorites
“Amazing sushi - so fresh and yummy! I live an hour and a half away and would drive back just to eat there again!! Friendly staff - great food!!”
Customers` Favorites
“Kanela (New Haven) is my absolute favorite place for coffee! Their prices are reasonable, the staff are always super friendly and helpful, I’ve never waited more than 2 minutes for my coffee, and the quality is spectacular. You can’t go wrong with Kanela 🩷☕️”
Customers` Favorites
“we ordered through door dash tonight and Kim went above and beyond to ensure my family gag happy full bellies!!! amazing food and even better customer service❤️❤️”
Customers` Favorites
“The pho is delicious! If you like savory soups, definitely try it! The spring rolls are the best I've ever had- I order them at other restaurants, but they never measure up to Kim Vu's. The owner is so kind, and the whole family works so hard.”
Customers` Favorites
“First time visiting this establishment…it’s not many places that I like to eat at because it all taste the same. This place is different vibe, the food was well seasoned differently, I ordered biscuits and gravy Benedict with a side of fried chicken thigh. I don’t know who is in that kitchen cooking but I tasted a lot of soul and unique flavors. I really enjoyed the atmosphere I will be back for sure. Well done well done 💐”
Customers` Favorites
“Stopped there with my wife and granddaughter this afternoon, service great! Ice cream was some of the best and I took 70 bucks worth of guilty pleasures home for later. Definitely will go back”
Customers` Favorites
“They look so good and taste good!!!!!”
Customers` Favorites
“They did cupcakes ( short notice) for my daughter’s 21st birthday and they were amazing! Beautifully decorated and the frosting was perfect!”
Customers` Favorites
“We went on my birthday for Hot Pot and loved it! It’s an interactive dining experience, we cooked our own meat, veggies, and seafood in the flavored broths. Everything was fresh and plentiful. The service was amazing. I cannot recommend it enough!”
Customers` Favorites
“Hey you want good food this is the place to go !!! Everything we had was just Delicious!! Best Italian food in Warsaw!! Bill and Sharon the twin… 5 stars for us”
Customers` Favorites
“One of the best Pizza Places around. we make the trip there when we can and the entire family loves it. The service is always great and they always take very good care of us. I cannot say enough about this place, other than everyone needs to try it!”
Customers` Favorites
“This place is great. Incredible price for the amount of food you get. The quality of the food is great too. The pizza crust tastes homemade and is so delightful. The staff is always prompt in coming up to the front desk to greet you. I love supporting local, and this group of folks has their pizzas down to a T. Thank you Mama Mias, you rock!”
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“Super nice staff and adorable outside area! Ice cream was really good and priced very well. Huge amount of options! It also smells great inside.”