4.2
Good
902 Reviews
2300 Lexington Road, Louisville · 7.12 miles
Customers’ favorites
- KT's Famous Spinach Queso with Pork Rinds
- Pecan Pie Cheesecake Dine in: Yes
- Eggs Benedict with Canadian Bacon
- Chocolate Brioche Bread Pudding
“My wife and I brought our two daughters to Le Moo tonight to celebrate our youngest turning two tomorrow. We didn’t reserve a birthday table or expect anything special, but as we were leaving I politely asked the hostess if it would be possible to get two balloons for our kids. The hostess kindly grabbed two balloons and was about to hand them to me when her manager stopped her and told her she was not allowed to give them to my children. The hostess was clearly embarrassed and apologized. I told her it was no big deal and didn’t make a scene, but I’ll be honest — it was disappointing. As a business owner myself, I fully understand that you can’t accommodate every request, and policies exist for a reason. That said, after spending around $500 on dinner, and having two young children who were the only kids visibly in the restaurant, being denied two balloons — something that likely costs pennies — left a sour impression. My family has spent thousands of dollars at Le Moo over the years, and this was one of our more disappointing experiences. I do want to be very clear that our waitress, Kay, was absolutely fantastic. She provided excellent service and made the dining experience enjoyable up until that final interaction. I’m sharing this not to demand anything, but simply to provide feedback. Small gestures matter, especially when celebrating moments with young kids. Unfortunately, this was a miss for us tonight.”
Steak House · $$$
