Dunkin'

Name: Dunkin'
Address: 52931 State Hwy 933 #400, South Bend, Indiana, 46637, US
Telephone: (574) 334-8178
Price range: $
Rating: 3

$ • Coffee Shops, Donuts

Hours:
52931 State Hwy 933 #400, South Bend
(574) 334-8178

Menu Order Online

About Dunkin' Donuts

The new management and staff at Dunkin' have significantly improved the customer experience. The shift lead, Alesha, provides excellent customer service. The team's efforts have led to more accurate orders and a cleaner, friendlier environment. Many customers have praised the fast service, even with large orders, such as four drinks, two breakfast sandwiches, and a dozen donuts, all delivered correctly and promptly. Regular visitors appreciate that the staff accommodates special requests, like making "less ice" without reducing the drink amount. However, there are still areas needing attention, such as ensuring that coffee is served at the right temperature and making the order screen more visible. Some customers experienced issues, like locked doors during app orders, leading to a less than friendly experience in the drive-thru. Overall, Dunkin' is on the right track with its new team, and there is a sense of positivity among staff, as seen when a young worker served a great cup of coffee and wished customers a blessed day.