Steak 'n Shake

Name: Steak 'n Shake
Address: 52965 State Hwy 933, South Bend, Indiana, 46637, US
Telephone: (574) 271-9412
Price range: $
Rating: 2.6

$ • Burgers, Fast Food

Hours:
52965 State Hwy 933, South Bend
(574) 271-9412

Menu Order Online

About Steak 'n Shake

Steak 'n Shake, once a beloved destination, has seen better days according to recent reviews. The restaurant now utilizes kiosk ordering, which may cut costs but sacrifices personal service. While the food, such as burgers, fries, and shakes, has received positive feedback for taste and temperature, the overall dining experience still leaves room for improvement.

Cleanliness has been highlighted positively in some reviews, with remarks on the cleanliness of the restaurant and restrooms. However, concerns about sticky floors and non-functioning drink dispensers persist, alongside a general lack of staff presence that can detract from a satisfying visit. Some guests have noted friendly and attentive service, contrasting with others who feel rushed or ignored.

Despite these drawbacks, the quality of the food remains consistent, with many enjoying hot and fresh meals, including generous portions of fries. Suggestions for improvements include background music for ambiance, better maintenance of facilities, and a reevaluation of service standards to align with customer expectations. Overall, Steak 'n Shake is encouraged to address these concerns in order to revitalize its customer base and maintain its presence in busy areas.