Chick-fil-A in Louisville

“Order a chick fil a sandwich and a side order of mac and cheese. Sandwich and mac and cheese were hot and delicious. Staff was super courteous and friendly. As we were leaving, they asked to refill our drinks. Chick-fil-A never disappoints me.“

“My wife and I came here for dinner and a sweet lady named Norma, who works here, came to our table multiple times while we dined to make sure our beverages were topped up and to make sure we were taken care of. Her kindness was as if our own grandma was taking care of us and that we enjoyed our food. Definitely stop and say hello if you see her here!“

“I recently visited the restaurant located at 2350 Shane Drive, Louisville, KY 40220, and I have to say this was one of the best dining experiences I’ve had in a long time. From the moment we walked in, everyone was exceptionally nice, friendly, and welcoming. The entire team carried a positive attitude that instantly made us feel comfortable.

What truly stood out, and what I’ve never experienced before in any restaurant, was the manager personally coming to our table to check in on us. He politely asked if everything was okay and whether we needed anything else. That small gesture made a huge difference — it showed genuine care for customers, not just routine service.

The food was delicious, fresh, and served on time. Every item we ordered tasted great, and the service throughout our visit was consistently impressive. It felt like the staff really took pride in the quality of their work.

I sincerely hope the management passes this message along because the team at this location truly deserves recognition. They provided outstanding hospitality and made our visit memorable.

Overall, this is a place I would happily visit again and recommend to others. Great food, great people, and great service!“

“If you ask to remove anything from your order, expect to get it anyways from this location. I requested to not have the jalapeno sauce or granola included and not only do they lut it in anyways, they doubled it this last time! 😂

If you need utensils with your meal, chances are you either wont get them (usually my experience) or you'll get the wrong kind. I got a spoon instead of a fork this time. 😂

Food tasted great though and time to get my food was quick.“

“It was a late dinner, just before closing. The place was wrapping up so there was no line, just great service, fast food, and delicious. The employees at Chick-fil-A always seem well trained and this location was no different. All the employees we interacted with were courteous, attentive, efficient, and hard working. The place was quite clean after what I'm sure was a long day of serving customers.

Parking: I was there right before closing so personally I had no problems finding parking.“

“I don't know how to describe chick.Fil a other than it's chick fil a.It's what you expect out of a chicken sandwich joint.So the way they do their lines are a whole lot better than any other restaurant. It seems like they are always packed but get you through quickly“

“First time visiting this location. The food was perfectly made, dining room was clean along with the BEST Customer Service that is unfortunately failing at many other competing restaurants. Shout out to the management and staff for giving us a fantastic lunch!!“

“I'm in employee of the mall and I go to Chick-fil-A a lot because the employees are really nice and willing to give a refill. They are also never acting like it's an issue to serve you and they are always really polite. I feel like this location also is pretty quick and the team seems to work together well. I would say 99% of the time my food has been fresh and I will continue to support this location.“

“Recommended my group to go there before s movie because I wanted to try it the pretzel bun. Ordered online and ate in. Got everything but the pretzel bun that was clearly on the receipt even. Everyone what had their food and want going to make then wait for me to just get a bun exchange or new sandwich so didn't bother anytime, but was disappointed.“

“This review is long overdue. If I could give this establishment more than five stars I would! Everyone knows and loves the food at Chic, but what this location offers is something special. It is the cleanest, brightest, happiest fast food restaurant I have ever been to!“

“You really can’t go wrong here. This is easily one of the fastest drive-thrus around, and the staff is always polite. My order is consistently correct, and the lobby is always clean whenever I stop in. Just a solid, reliable fast-food spot. Highly recommend!“

“This was probably the best chicken biscuit I ever had. I added cheese and bacon. The biscuit was soft and buttery, the chicken was hot an juicy, the bacon was crispy and smokey, and the cheese was creamy and melty. It was so good. I didn't think to take a pic. Perfect sandwich. The tater tots were hot and crispy on the outside and tender on the inside.
I tried their chocolate chip cookies for the first time, thanks to a free coupon that I received after playing their cow game. I never knew they were oatmeal chocolate chip! I'm now addicted. So much better than the brownies.“