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Customers` Favorites
Customers` Favorites
“If you're looking for the ultimate cookie experience, Crumbl Cookies is hands down the best place to satisfy your sweet tooth! Every time I visit, the variety and freshness of their cookies blow me away, but what really sets this location apart is the outstanding customer service, particularly from Harper Elkins.
Harper truly exemplifies what exceptional service should be. From the moment you step in, her warm smile and upbeat personality instantly make you feel welcome. She goes above and beyond to make sure each customer not only gets exactly what they want but leaves happier than they arrived. Harper's attention to detail is impeccable, whether she’s recommending the best cookie of the week or ensuring that your order is prepared perfectly.
On my last visit, I was indecisive with all the delicious options, but Harper’s in-depth knowledge of the flavors made my choice so much easier. She described each one with such passion and precision that I couldn’t resist trying a few more than I’d planned. And she was right—they were phenomenal!
In a world where customer service can often feel rushed or impersonal, Harper Elkins stands out as a true gem. Crumbl Cookies is already amazing on its own, but with Harper on their team, it’s a five-star experience every time. Can’t wait to go back!“
Customers` Favorites
“Great for coffee!!! Don't order Philly cheese, very small, meat tough, not hot, roll not fresh or warm. Worst Philly cheese ever. $10“
Customers` Favorites
“I’m sure I’ve driven past many times, but today I saw the magic word, “bakery”, and decided to stop in. Picked up a cinnamon roll and a loaf of bread. I was thoroughly impressed with both, but the cinnamon roll in particular. Two thumbs up, and I’ll be back. Maybe tomorrow… ;-)“
Customers` Favorites
“It was excellent! Highly recommend you check it out!“
Customers` Favorites
“Blu Bakery created an exact replica of the cake picture I sent! Also helped me out with delivery and pickup as we are from out of state and birthday girl was there visiting for the birthday! They had quick communications with me and professionalism. Customer service was A+ and I can’t wait to come down and order more goodies from them!“
Customers` Favorites
“Best cookies I’ve ever tasted other than my mom’s.🥰🥰“
Customers` Favorites
“You won't regret it! Delish!“
Customers` Favorites
“Best cupcakes I've ever ate.“
Customers` Favorites
“Wonderful Holiday dinner at Alchemy in Norton Commans last nite with superb service! 3 couples ordered a varied sampling of the menu from Picanha to Choripan to Empanadas to Cod, all exceptional. 100% satisfaction for everyone at the table. A huge shout-out to Nelson & Nahyla Michelangeli, they are doing some great and innovative dishes! Their culture begins with family and you immediately feel a part of something special. Learned the Alchemy empanadas are now available @ Kroger and will be purchased soon. Simply, a beautiful dinner, exquisite in every way! Hank Allen“
Customers` Favorites
“Been eating their donuts since 2010ish. Great place. Apple streusels are worth fighting a hungry bear over. And today they had apple caramel. It might be my new favorite.“
Customers` Favorites
“Paid for my wedding cake in full on 9/14/24 for my wedding on June 21, 2025. I ordered a 4 tiered simple piping cake to be delivered to Huber's Orchard and Winery. My husband and I live in Indiana, and we went into the bakery 3-4 times throughout the months leading up to the wedding to verify all the details and delivery time. I called Thursday 6/19, and I was promised my original delivery time of 3pm by the latest. I was assured it would be delivered between noon and 3pm. The day of my wedding at 3 pm comes and goes with no sign of the cake. My day of coordinator, mother, mother in law, Florist, and my aunt are all calling Heitzmans to see where the cake is. Nobody is answering! Finally, my day of coordinator reaches the delivery driver, and he tells her he is a few minutes out. The cake did not arrive until 5:15 pm!! My ceremony started at 5:30 pm!!! It was carried in on one shoulder by a man and dropped off, which I witnessed lining up for the ceremony. My florist asked the 3 people that dropped it off to help put the flowers on because they were going to drop it and leave. When I called today to get my delivery fee refunded, the driver told me he was there before the ceremony, and I was harsh for asking for the delivery fee refunded. He also said that they hand put all the flowers on the cake, which is not true because my florist asked them to help put flowers on and the conversation was witnessed by my day of coordinator, my mother in law and obviously the florist. I asked for my delivery fee refunded, and I was told I was being too harsh! The guy I was speaking to was one of the people who delivered my cake on my wedding day! Eventually, he agreed to refund my $75 delivery fee. Other brides should know my experience if you're getting married at a distance from the bakery. I was very disappointed because up to the wedding day, everyone had been wonderful to work with, but I would be cautious to have anything delivered at a distance. Update: The owners son called me 7 times in the matter of 10 minutes after posting this review. He said I was being unreasonable for posting this review. I told him I was too upset to speak with him, and I would call at a later date. I spoke with the owner Marguerite today who was unapologetic about the situation and how her son handles business. I am very disappointed in this company. She shared that they were not late and they were supposed to be there before the ceremony started, even if its 10-15 minutes before walking down the aisle and your cake is not decorated. She also said they have been in business for 5 generations and cakes will always be delivered one handed and on a sweaty person's shoulder. Also, I still have not received my $75 delivery fee refund. It has been over a week. We are supposed to get a "free anniversary cake" at our 1 year so my husband and I started eating our top tier of our wedding cake and it is not the correct flavor. It was supposed to be almond/white and strawberry. The top tier is all strawberry. I would not recommend having any specialty cake ordered or delivered from this company. Rude, unapologetic, unprofessional, and not worth the stress.“
“Brittany at Fern Creek store was amazing. She was very helpful and professional and got us together for last minute treats for our son’s birthday!“
“I had the cheesecake brownie and it was the best brownie I’ve ever had!“
“Christina's cakes are beautiful and so delicious! Her prices are the best around and she has tons of flavor options. She has made my son's birthday cake for years and we have loved it every time. Highly recommend!“
Customers` Favorites
“Brittany at Fern Creek store was amazing. She was very helpful and professional and got us together for last minute treats for our son’s birthday!“
Customers` Favorites
“Brittany at Fern Creek store was amazing. She was very helpful and professional and got us together for last minute treats for our son’s birthday!“
“Always looking for a great sandwich bread! Well, I’ve just found the best white bread (great sandwich or peanut butter and jelly, it was fresh, tasty and delicious!
We’re not big bread consumers yet, when you need or want a great fresh loaf, Aunt Millie’s it’s going to be, thank you!!“
“Beautifully decorated and deliciously good cookies made by good people!“
Customers` Favorites
“The general manager does amazing on her cakes 🫶🏼“
Customers` Favorites
“Customer service was great! Very professional with my wife and I. The varieties of cakes you get here is amazing and the cakes themselves are so delicious and well made. Been getting cakes from here for awhile and I don't see that changing any time soon.“
Customers` Favorites
“This place is awesome the strawberry cobbler and peach cobbler on point I never tried strawberry cobbler before but Devonte Lewis suggested that I try and it was delicious. I can't wait to visit again and bring my girls.“
Recommended
Customers` Favorites
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“Every time we come here it’s a 10/10 experience! Staff is always polite, friendly and helpful! Food is amazing! Some of the best GF bread and baked goods I’ve ever had. Celiac safe and my non-Celiac wife even loves it too! Highly recommend!“