Panera Bread in Louisville

“Excellent service and delicious food. Visited during a busy lunch rush and faced a bit of a challenge with the initial order, but the management and staff went above and beyond to provide outstanding customer service. All the food items were well-prepared and tasted great.“

“I want to thank James the employee who was so kind and patient to me!!! He personally helped me navigate the app and could definitely see I was struggling with it. It made the whole experience at Panera a totally different experience. Much appreciated!! My food was delicious. I even witnessed the manager on duty (name unkn) cleaning up the dining room and helping patrons with refils. I will definitely be back with this type of service.“

“Very clean. The ladies that were tidying up the refreshments bar were very delightful, courteous and mindful of not only guests but their team members as well. It really stood out when I overhead one team member guiding (a possible trainee) on their values to think of others as well when performing all of their duties. That was very refreshing! Well done!“

“💚 Wide selection of soups, salads, and sandwiches—all locations.
💚 I have experienced very friendly service on multiple visits—this location.
💚 Recently updated dining area—looks great!
⛔️ Many items appear healthy, but the saturated fat, sugar, and salt will sneak up on you—all locations.“

“⭐⭐⭐⭐⭐
Shoutout to Zenyiah at Panera Bread! She helped me figure out the perfect sandwich for the occasion and gave me great suggestions without rushing me at all. Super kind, warm, and genuinely helpful,the kind of service that makes you want to come back. She definitely deserves a raise 🙌 Exceptional customer service!“

“A++++ Fantastic Service and great food. My mom and I decided to drop by for a late dinner and we were having issues with using my moms gift card. So one of the employees decided to comp our meal. She gifted her employee meal. She didn’t have to do that. Employees like her, is what keeps businesses in business. Energy matters. And when you have employees like her, it will keep attracting the business you need. Thank you!!“

“The food and service was great. I did have one glaring issue though. There was a worker loudly proclaiming that she doesn’t get paid to bus tables, that she’s only supposed to be keeping the room clean and stormed off in the middle of my lunch. I thought it was very unprofessional.“

“Normally the Garden Caprese sandwich is delicious, but today the greens are soggy and gross. I moved the tomatoes and cheese to the dry, clean bread because the piece with the dressing looks tainted with soggy greens, so I'm basically eating tomatoes, cheese and bread with no flavor. Today, I'm disappointed. I'm hoping the business owner reads this review and doesn't allow it to happen any more because I love Panera Bread. I don't see anywhere to post a picture or I would.“

“This 5 stars pretty much goes to Patrick. What an absolute rockstar consistently. Not just today, but ALWAYS a shining star of wonderful and friendly service. Beyond above and beyond but in another galaxy of service. Thanks for being awesome Patrick!!“