Papa John's in Louisville

“Just placed a corporate order for my business. And I have to say the gentleman helping me was so professional, extremely polite and helpful.
I have to admit. I don't often leave reviews, but the courteous interaction of this employee made me want to do so keep up the great work sir“

“So this store is made by it's employees, especially great service from a younger guy named Mason, be always double checks my orders and makes sure all of my sauces are with my pizza. There's another guy when masons not there that takes great care of orders and his name is Logan.. Shout out to two of the best workers“

“There is a young lady that was so nice to me. Her name is SKYLAR

I was opening the door and I dropped my pizza and they did not have to replace it but they did and I am so grateful for the kindness of these people and she was so nice to me. I was literally crying and she gave me a hug very sweet very respectful. She’s a very nice young lady. ….
And I’m not giving this review because they redid the pizza. I already told her before they redid it that I was going to give her a good review because she was so kind.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️“

“I ordered a pizza close to midnight and picked it up at 11:46 PM. Even though it was late, the girl working there welcomed me with a smile and provided excellent customer service. The pizza was fresh, hot, and absolutely delicious. I really appreciate the friendly service, especially so late at night. Great job—I highly recommend this Papa John’s!“

“Better ingredients...just kidding. The pizza was delicious. It had a decent amount of toppings, and was reasonably priced. My only complaint is that they make you pay extra for the pepperoncini that they used to give you for free. The staff was friendly and the store looked clean. What else can you ask from a restaurant?“

“I ordered breadstix with 2 extra cheese dipping sauces when I picked it up I specifically asked the girl who rang up my order if my cheese cups were in there she said I got u...I got home no cheese cups so I called the store spoke with manager explained the whole situation and all I asked of her was to have someone deliver my two cheese cups to my house even though my house was a little bit out of their area she made sure to send me 10 cups of cheese through Uber eats or one of those delivery apps which was very nice of her so even though the employee lied to me and inconvenience me the manager quickly made things right so to avoid all of this I would suggest to definitely check your food before you leave the store don't just rely on the employee telling you that it's right“

“The dominos next door is very poor customer service and quality. Cant get ahold of them and order is always wrong. So I go to papa johns.

Here? I ordered a large pizza with extra sauce and extra pineapple. They forgot the extra pineapple. I call, Tanner, a mgr, answers. Takes less than 5 minutes to get my refund for the pineapple, very kind and apologetic. He deserves a xmas bonus! Food arrived hot and good!“

“This crew saved the day when for a party I was supposed to get pizza from Little Ceasers that I ordered a night before and of course that pizza wasn’t gotten and the experience was abysmal. Went to this Papa John’s to quickly get pizza and they absolutely saved the day getting me 3 pepperoni pizzas, cheese sticks, and 3 cheese pizzas in like 12 minutes. Just want to shout out the crew and location for giving us hot and tasty pizza and saving our birthday party!“

“The Papa John’s on Dixie is always busy, but the team still gives 100% to get the orders out quickly. The pizza always tastes great — I’ve never had a single complaint based on my experience. The staff is very polite and attentive. Definitely one of the best Papa John’s locations I’ve been to! 🍕👏“

“Papa John’s is another famous takeout pizza chain in America, and it’s really good. They also offer a very tasty gluten-free option! There are plenty of choices for toppings and different types of crust. Delicious pizza at a low price, a convenient option.“

“Ariana worked so hard to prepare our HUGE order for an event and had it out in perfect timing. PLUS she had such a positive attitude and kind personality even amidst having to work hard to get out our order. She even helped me take our multiple boxes to the car. We are very grateful!“

“Tonight my husband and i ordered pizza and we ordered a cheese for him and thin crust for me. We ended up getting one wrong pizza and we called and they were so nice and even sent out another driver for us to get the right pizza. We asked if we needed to give the pizza back and they said no. We would’ve just ate it but my husband only likes cheese lol. But even though we got the wrong pizza papa john’s was very accommodating to us. Normally people tell us we have to come back and get the pizza. We will keep ordering from them!!“

“I was skeptical to place an order after reading the reviews for this location, but I was completely satisfied with this Pappa Johns at 117 W. Liberty Street.
I placed a carryout order at 8pm, so I did not have a Door Dash experience nor did I have a late night order. My pizza was ready quickly and the associates were very friendly. The quality of my pizza and cookie were great and my order was accurate.
I highly recommend this location and I will not hesitate to order from them again.“

“I just want to let the young lady that is currently the manager on duty tonight know that not only did she display excellent customer satisfaction, but that she is the great example of what leadership looks like. She was professional, kind and caring. She made not only a delicious pizza, she took pride in delivering exactly what I had asked for immediately … 5 star service! I can’t say enough great things about her! keep up the great work. that is how you run a store!!! :)

Nicole Holt“

“Awesome service! never had an issue that was in my control or outcome. The customer service is great never got the lady's name at the counter but she went above and beyond staying passed open to get our pizza order ready and even offered a discount because we had to wait and even offered another customer pizza options, even though they closed at midnight. I see they have a low rating but to me they showed what it means to be passionate at their job and any fast food restaurants I come across didn't offer that same customer service.💯💯 Atmosphere I give a 4 since it's a small location no in dining and standing there makes me feel like we are rushing the workers, but they communicate with you💯 Let them get stuff done. Im not too familiar with food business but looks hectic and be patient with them.“

“Probably the best pizza experience I've had in a while! Ordered extra cheese on one pizza and they gave us extra cheese our others as well! Only ordered 4 extra pepperchinis and got a whole container full. Ice cold 2 liters and our delivery driver was so sweet he waived our tip! THANKYOU so much!“

“Cool older black lady working with customers tonight was a real salt of the earth woman. She was so helpful correcting an error i had with a doordash driver taking my food. She handled the other customers with superb customer service skills. She was making sure all the pizzas was covered in the doordash bags and protected from the rain as this was happening during a bad tornado storm. She needs a raise asap ! Great woman.“

“Very pleased with my recent purchase. The food was hot and fresh. I made a mistake when placing my order (I selected the wrong type of crust). Even though it was my error, they replaced the pizza free of charge. They even let me keep the original pizza. That level of service is rare nowadays. We'll definitely be back. Also, I got a large 1 topping, a medium cheese, a papadia, chicken bites and garlic sticks for under $35. Can't beat the value.“

“I'm not crazy about pizza after being poisoned by it about 20 years ago at a different pizza shop in Atlanta. I'm just recently a few years ago able to eat it again. I will say this though, the Philly steak and cheese papadia is so good you'll want one again and again. And my grandbabies loved the pizza.
As for the dining area, It doesn't seem so inviting. Small, very few seats, and the seats are pointed at the street and makes you feel like they don't want you watching them.“