Zaxbys Chicken Fingers & Buffalo Wings

Name: Zaxbys Chicken Fingers & Buffalo Wings
Address: 9903 Brownsboro Rd, Louisville, Kentucky, 40241, US
Telephone: (502) 677-0808
Price range: $
Rating: 3.5

$ • Chicken, Fast Food, Salad

Hours:
9903 Brownsboro Rd, Louisville
(502) 677-0808

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About Zaxbys Chicken Fingers & Buffalo Wings

Zaxby’s Chicken Fingers & Buffalo Wings offers a mix of experiences. Many customers enjoy the chicken and fries, especially with ranch, highlighting the food as tasty and reliably served at the right temperature. The staff generally provide good service, with some employees, like Trell, standing out for their friendly, inviting, and above-and-beyond attitude. Trell’s positive personality and helpfulness are appreciated and bring a bright spot to the customer experience.

However, the location has faced criticism for its customer service, particularly in the drive-thru. Some customers report rude or unhelpful attitudes when handling small issues, such as forgetting a chicken tender, which led to disappointment and the decision not to return. One reviewer mentioned that the drive-thru setup is not ideal and not the store’s fault but still found it inconvenient. Conversely, other staff members, like Caitlin, were praised for being patient, helpful, and going out of their way to resolve problems.

Overall, the restaurant has good food and some exceptional staff, but inconsistent customer service experiences impact overall satisfaction.