Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, SaladAbout Zaxbys Chicken Fingers & Buffalo Wings
Customers' Favorites
Chicken Bacon Ranch Loaded Fries
Zaxbys Spicy Signature Sandwich
Fried White Cheddar Bites
Banana Pudding Milkshake
House Zalad Boxed Lunch
Chocolate Chip Cookies
Asian Zensation Wrap
Chicken Finger Plate
Chicken Fingerz
Grilled Cheese
Recent Reviews
83 ratings
Share your opinion about Zaxbys Chicken Fingers & Buffalo Wings
As I told Jacob when I got to the window, I never leave reviews for businesses. I’m leaving this one because it is sadly becoming rarer and rarer to find outstanding customer service nowadays, especially in fast food. In the short interaction I had with Jacob as he took my order in the drive thru, he gave better customer service than I’ve had in any sit down restaurant, let alone in a fast food drive thru. He was kind, professional, authentic, and extremely helpful...read full review
App was not working right but the restaurant made it right,
This place is absolutely phenomenal!! The workers are great people and the service is amazing! I recommend this place to anyone who is hungry! Reagan is the best!! All of the Rye siblings are great! They definitely deserve a raise for their hard work!!
Hours
| Monday | 10:30AM - 10PM |
| Tuesday | 10:30AM - 10PM |
| Wednesday | 10:30AM - 10PM |
| Thursday | 10:30AM - 10PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 10PM |
Zaxby’s Chicken Fingers & Buffalo Wings offers a mix of experiences. Many customers enjoy the chicken and fries, especially with ranch, highlighting the food as tasty and reliably served at the right temperature. The staff generally provide good service, with some employees, like Trell, standing out for their friendly, inviting, and above-and-beyond attitude. Trell’s positive personality and helpfulness are appreciated and bring a bright spot to the customer experience.
However, the location has faced criticism for its customer service, particularly in the drive-thru. Some customers report rude or unhelpful attitudes when handling small issues, such as forgetting a chicken tender, which led to disappointment and the decision not to return. One reviewer mentioned that the drive-thru setup is not ideal and not the store’s fault but still found it inconvenient. Conversely, other staff members, like Caitlin, were praised for being patient, helpful, and going out of their way to resolve problems.
Overall, the restaurant has good food and some exceptional staff, but inconsistent customer service experiences impact overall satisfaction.