9 Best Ice Cream Shops in Richmond

“Me and the kids loved all the cookies they had this week! Will be back on our next trip to Tennessee unless we find another crumbl in a different town that we visit !

Kid-friendliness: Kids loved the shark cookies that they had this week!“

“Poppy’s Ice Cream truck has visited our neighborhood twice and the kids absolutely love it! They are so friendly and have a wonderful selection of ice cream! 🍦“

“Amazing service, people were served very quickly and not waiting very long for their orders. Very kind staff. Your can order a signature ice cream or have your own created. They have multiple different sizes that you can order as well as a planet smoothie bar next it in the same building. My boyfriend and I ordered different ones. I got coffee lovers only and he got the boo batter. Both of them tasted great and I will be back definitely!“

“First time here , had the best pralines and cream , ice cream that was amazing !
Went on a cold January day , and wasn't busy .
Didn't realize , they had a drive through !
Jessica , was absolutely amazing , her kindness she showed us , was top notch .
She noticed I was with an elderly gentleman and helped me , constantly the entire visit , she went over and beyond !
Mary was also , just as kind , these girls are , exactly who I would want to work for myself , if I owned this store !“

“So I rarely drive by Insomnia Cookies. only when Im working late 12am-1am(Im normally off work 4pmish) Anyways , when I do, I slow down a little & read the purple neon "Insomnia Cookies" sign out loud just to myself- for myself "Insomnia Cookiessssss.... MMMMMmmmm... Coookiiiiiesssss!" Then I sigh, Thinking I thunk I got a whiff of coooookkkiieeee thats it. Never ever stop, always keep going straight home Impulsive late night cookie urges unfulfilled? . This night however, Feeling froggy & since I just got paid,Ii decided I deserved warm gooey cookies & Coldy cold milk tonight. Im so glad I did! Margaret greeted me sweetly Even though I walked in 8 mins before closing time and assuring her I have no idea what I want or what they have , , She was super sweet & patient, friendly& Attentive & sincerely made me feel like a guest. Prices are 3-5 Bucks Per Cookie if you buy a half dozen /dozen prices of cookies get much more reasonable. I walked out & became aware was smiling to myself & humming a little!! Cookie Mission a success! Plus got great service! at 1am! Minutes before closing time! On a weeknight !Yayyyy Margaret! Yayyyy insommia cookies!! I will definitely be back! Theres at least 10 different flavors of cookies in there.. plus Hand scooped ice cream! Im definitely already looking forward to going back for more cookies & talking to Miss Margaret again! WINWINWIN“

“Wanted to give a shout out to shift leader Kiley! She took my order promptly and with a smile. She then bagged my order. She noticed the cast on my arm and graciously offered to carry my food to my car! I accepted her offer. She placed the food in the back seat and put my pillow in front of the bag so it wouldn’t fall off! It’s like she knows how I drive! Thank you, Kiley! You went above and beyond!!!“

“visited this afternoon, an got special, service by the most wonderful person her name was Norma at the Richmond, Store go visit an what ever the selection, it will be fresh an hot... thanks again, Norma i will be back“

“UPDATE: 02-17-2023They have really turned this location around in the past month I eat here 4 to 5 times a week and the staff seems to have changed out and actually cares about what they are giving you and making it clear what you have. The food has been really fresh,well presented and correct. Sometimes it's a little slower than other places but atleast you're getting fresh food.01/01/23 UPDATE:This location has went down hill. The orders never right even if you order through the app. The evening Manger doesn't know what goes their sandwiches and will argue that even what it says is on the sandwich isn't how it's made. I eat here almost daily but I'm gonna stop going until it improves.If you have more then one item it can take a while to get your order right. Make sure you check in your bag before leaving they have a issue with getting things plain. Other then that its great food its quick if you get the right thing. Great shake deals after 8pm and great tasting coke!“

“This specific Dairy Queen does not know how to make a MooLatte! I get MooLatte's at every DQ I go to. I've been to this DQ two times (11 months apart), and both times the MooLatte was not very good. At other Dairy Queens they taste great... but not at this DQ.“