Dunkin' Donuts in Bedford

“I didn't get what I ordered but it was because of how this location is managed, not because of the staff. I really want to commend the staffperson who was on shift, as she was the only person having to handle a very busy store with 7+ people in line plus the 7+ mobile orders that came in, including mine. It is very unfair to have one person handling so many orders and basically impossible to stay on top of everything and get everyone their orders, yet the staffperson did it anyways while delivering great customer service. She did the very best in a chaotic situation and I felt stressed just seeing how many orders and people in line she had to take care of.

I did not get her name, but she did an incredible job and went as fast as she could completing the many orders while also being kind and welcoming. Please do not manage the stores so that only one person is working a shift. It is irresponsible, completely overtaxing, and impossible on the one person working.“

“Stopped by to order a couple Boxes of Joe. They were slammed but made a point to greet me with warmth and smiles! They completed my order much faster than I thought they could have. I was super appreciative of their communication as I waited. Everything was packaged up professionally and efficiently. Excellent service on a busy weekday morning.“

“I usually don't do this but I guess I can't let it slide. I'm a regular Customer and I always treat everyone working there with a kind attitude even tho they're slow. But this location should Hire people who can show a little more Pride specially Hiring Teenagers. I understand these kids have to deal with Nasty adults. But one kid looks like he HATES working there. It isnt the first time, I pulled out my StarCard and he said something like "we don't take that here" (signs say that you do and I didn't see any sign that it wasn't working or anything) either he can't do the process or doesn't feel like doing it. Bottom line Everybody has been paitent with me as a customer and has tried their best.“